My PC keeps on rebooting while gaming

berggrenmarcus · ‎08-11-2024

My computer has been rebooting from a bugchecks for maybe 2 years on and off but now it is worse than ever.
I have tried a lot of things but can't seem to find the issue and fix it myself.

The error that I keep on getting in the Event Viewers is this:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000113 (0x0000000000000019, 0x0000000000000001, 0x00000000000010de, 0x0000000000002216).

I have also added the DMP-file information from the latest crash here bellow.

Hope that someone can help me understand what the issue might be and how it can be solved.

thanks!

************* Preparing the environment for Debugger Extensions Gallery repositories **************
   ExtensionRepository : Implicit
   UseExperimentalFeatureForNugetShare : true
   AllowNugetExeUpdate : true
   NonInteractiveNuget : true
   AllowNugetMSCredentialProviderInstall : true
   AllowParallelInitializationOfLocalRepositories : true
   EnableRedirectToChakraJsProvider : false

   -- Configuring repositories
      ----> Repository : LocalInstalled, Enabled: true
      ----> Repository : UserExtensions, Enabled: true

>>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds

************* Waiting for Debugger Extensions Gallery to Initialize **************

>>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.157 seconds
   ----> Repository : UserExtensions, Enabled: true, Packages count: 0
   ----> Repository : LocalInstalled, Enabled: true, Packages count: 42

Microsoft (R) Windows Debugger Version 10.0.27668.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

Primary dump contents written successfully


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 10 Kernel Version 22621 MP (16 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Edition build lab: 22621.1.amd64fre.ni_release.220506-1250
Kernel base = 0xfffff804`4f800000 PsLoadedModuleList = 0xfffff804`504134f0
Debug session time: Sun Aug 11 13:26:59.067 2024 (UTC + 2:00)
System Uptime: 0 days 0:04:40.752
Loading Kernel Symbols
...............................................................
................................................................
................................................................
................
Loading User Symbols

Loading unloaded module list
........
For analysis of this file, run !analyze -vnt!KeBugCheckEx:
fffff804`4fc15820 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:fffffb85`d09e81d0=0000000000000113
4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_DXGKRNL_FATAL_ERROR (113)
The dxgkrnl has detected that a violation has occurred. This resulted
in a condition that dxgkrnl can no longer progress.  By crashing, dxgkrnl
is attempting to get enough information into the minidump such that somebody
can pinpoint the crash cause. Any other values after parameter 1 must be
individually examined according to the subtype.
Arguments:
Arg1: 0000000000000019, The subtype of the BugCheck:
Arg2: 0000000000000001
Arg3: 00000000000010de
Arg4: 0000000000002216

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1311

    Key  : Analysis.Elapsed.mSec
    Value: 2126

    Key  : Analysis.IO.Other.Mb
    Value: 7

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 33

    Key  : Analysis.Init.CPU.mSec
    Value: 186

    Key  : Analysis.Init.Elapsed.mSec
    Value: 430650

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 109

    Key  : Bugcheck.Code.KiBugCheckData
    Value: 0x113

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x113

    Key  : Bugcheck.Code.TargetModel
    Value: 0x113

    Key  : DirectX.FatalError.Code
    Value: 19

    Key  : DirectX.FatalError.Desc
    Value: UNEXPECTED_DEFERRED_DESTRUCTION

    Key  : Dump.Attributes.AsUlong
    Value: 1800

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0

    Key  : Dump.Attributes.LastLine
    Value: Dumping physical memory to disk:  100% 

    Key  : Dump.Attributes.ProgressPercentage
    Value: 100

    Key  : Failure.Bucket
    Value: 0x113_19_nvlddmkm!unknown_function

    Key  : Failure.Hash
    Value: {fb504da1-90a7-64ec-e7aa-d0c04338976f}

    Key  : Hypervisor.Enlightenments.ValueHex
    Value: 1497cf94

    Key  : Hypervisor.Flags.AnyHypervisorPresent
    Value: 1

    Key  : Hypervisor.Flags.ApicEnlightened
    Value: 1

    Key  : Hypervisor.Flags.ApicVirtualizationAvailable
    Value: 0

    Key  : Hypervisor.Flags.AsyncMemoryHint
    Value: 0

    Key  : Hypervisor.Flags.CoreSchedulerRequested
    Value: 0

    Key  : Hypervisor.Flags.CpuManager
    Value: 1

    Key  : Hypervisor.Flags.DeprecateAutoEoi
    Value: 0

    Key  : Hypervisor.Flags.DynamicCpuDisabled
    Value: 1

    Key  : Hypervisor.Flags.Epf
    Value: 0

    Key  : Hypervisor.Flags.ExtendedProcessorMasks
    Value: 1

    Key  : Hypervisor.Flags.HardwareMbecAvailable
    Value: 1

    Key  : Hypervisor.Flags.MaxBankNumber
    Value: 0

    Key  : Hypervisor.Flags.MemoryZeroingControl
    Value: 0

    Key  : Hypervisor.Flags.NoExtendedRangeFlush
    Value: 0

    Key  : Hypervisor.Flags.NoNonArchCoreSharing
    Value: 1

    Key  : Hypervisor.Flags.Phase0InitDone
    Value: 1

    Key  : Hypervisor.Flags.PowerSchedulerQos
    Value: 0

    Key  : Hypervisor.Flags.RootScheduler
    Value: 0

    Key  : Hypervisor.Flags.SynicAvailable
    Value: 1

    Key  : Hypervisor.Flags.UseQpcBias
    Value: 0

    Key  : Hypervisor.Flags.Value
    Value: 4853999

    Key  : Hypervisor.Flags.ValueHex
    Value: 4a10ef

    Key  : Hypervisor.Flags.VpAssistPage
    Value: 1

    Key  : Hypervisor.Flags.VsmAvailable
    Value: 1

    Key  : Hypervisor.RootFlags.AccessStats
    Value: 1

    Key  : Hypervisor.RootFlags.CrashdumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.CreateVirtualProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.DisableHyperthreading
    Value: 0

    Key  : Hypervisor.RootFlags.HostTimelineSync
    Value: 1

    Key  : Hypervisor.RootFlags.HypervisorDebuggingEnabled
    Value: 0

    Key  : Hypervisor.RootFlags.IsHyperV
    Value: 1

    Key  : Hypervisor.RootFlags.LivedumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.MapDeviceInterrupt
    Value: 1

    Key  : Hypervisor.RootFlags.MceEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.Nested
    Value: 0

    Key  : Hypervisor.RootFlags.StartLogicalProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.Value
    Value: 1015

    Key  : Hypervisor.RootFlags.ValueHex
    Value: 3f7

    Key  : SecureKernel.HalpHvciEnabled
    Value: 1

    Key  : WER.OS.Branch
    Value: ni_release

    Key  : WER.OS.Version
    Value: 10.0.22621.1


BUGCHECK_CODE:  113

BUGCHECK_P1: 19

BUGCHECK_P2: 1

BUGCHECK_P3: 10de

BUGCHECK_P4: 2216

FILE_IN_CAB:  MEMORY.DMP

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b


DUMP_FILE_ATTRIBUTES: 0x1800

FAULTING_THREAD:  ffff9b88c7cdc040

PROCESS_NAME:  System

STACK_TEXT:  
fffffb85`d09e81c8 fffff804`59455745     : 00000000`00000113 00000000`00000019 00000000`00000001 00000000`000010de : nt!KeBugCheckEx
fffffb85`d09e81d0 fffff804`5935794c     : ffff9b88`cea9d100 ffff9b88`cb482590 ffff9b88`cb482598 ffff9b88`cb4825a0 : watchdog!WdLogSingleEntry5+0x3c05
fffffb85`d09e8280 fffff804`591dae14     : fffffb85`d09e8300 ffff9b88`cea9d117 ffff9b88`cea9d030 00000000`00000000 : dxgkrnl!DpiFdoHandleSurpriseRemoval+0x15c
fffffb85`d09e82d0 fffff804`591911c9     : ffff9b88`cea9d030 ffff9b88`eba2b010 ffff9b88`ddcf0000 00000000`00000000 : dxgkrnl!DpiFdoDispatchPnp+0xd4
fffffb85`d09e8370 fffff804`79f2848e     : 00000000`00000000 fffffb85`069f0000 ffff9b88`cebd0000 fffff780`00000000 : dxgkrnl!DpiDispatchPnp+0xe9
fffffb85`d09e8490 fffff804`4fb12665     : ffff9b88`cea9d030 fffffb85`d09e8601 00000000`00000017 ffff9b88`cebd0000 : nvlddmkm+0x151848e
fffffb85`d09e85b0 fffff804`4fe9dde0     : ffff9b88`cea9d030 00000000`00000000 fffffb85`d09e86a0 ffff9b88`eba2b010 : nt!IofCallDriver+0x55
fffffb85`d09e85f0 fffff804`50066590     : 00000000`00000017 ffff9b88`c98f0120 ffff9b88`c9ce74a0 ffff9b88`c98f0120 : nt!IopSynchronousCall+0xf8
fffffb85`d09e8660 fffff804`5007d548     : ffffb002`cf967890 00000000`00000000 00000000`00000310 00000000`0000030a : nt!IopRemoveDevice+0x108
fffffb85`d09e8710 fffff804`50062c7c     : ffff9b88`c9ce74a0 00000000`00000000 00000000`00000000 fffff804`50062bbb : nt!PnpSurpriseRemoveLockedDeviceNode+0xc4
fffffb85`d09e8770 fffff804`500629c3     : ffff9b88`c9ce74a0 fffffb85`d09e87f0 ffff9b88`c98f0120 00000000`00000004 : nt!PnpDeleteLockedDeviceNode+0x8c
fffffb85`d09e87b0 fffff804`50061e0e     : ffff9b88`c98f0120 00000002`00000002 00000000`00000000 00000000`00000003 : nt!PnpDeleteLockedDeviceNodes+0xd3
fffffb85`d09e8830 fffff804`4fe81dad     : fffffb85`d09e8970 ffff9b88`c9ce7400 ffff9b88`e5279000 ffffb002`00000002 : nt!PnpProcessQueryRemoveAndEject+0x1ce
fffffb85`d09e8910 fffff804`4fe894fa     : ffffb002`cf967890 ffffb002`cf732010 ffff9b88`c4ae0c00 00000000`00000000 : nt!PnpProcessTargetDeviceEvent+0x109
fffffb85`d09e8940 fffff804`4fb52325     : ffff9b88`c4ae0cb0 ffff9b88`c7cdc040 fffffb85`d09e8ac0 ffff9b88`00000000 : nt!PnpDeviceEventWorker+0x2ca
fffffb85`d09e89c0 fffff804`4fb54d17     : ffff9b88`c7cdc040 00000000`00000130 ffff9b88`c7cdc040 fffff804`4fb521d0 : nt!ExpWorkerThread+0x155
fffffb85`d09e8bb0 fffff804`4fc1a994     : ffff8380`80f97180 ffff9b88`c7cdc040 fffff804`4fb54cc0 00000000`00000000 : nt!PspSystemThreadStartup+0x57
fffffb85`d09e8c00 00000000`00000000     : fffffb85`d09e9000 fffffb85`d09e2000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x34


SYMBOL_NAME:  nvlddmkm+151848e

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

STACK_COMMAND:  .process /r /p 0xffff9b88c4aff040; .thread 0xffff9b88c7cdc040 ; kb

BUCKET_ID_FUNC_OFFSET:  151848e

FAILURE_BUCKET_ID:  0x113_19_nvlddmkm!unknown_function

OS_VERSION:  10.0.22621.1

BUILDLAB_STR:  ni_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {fb504da1-90a7-64ec-e7aa-d0c04338976f}

Followup:     MachineOwner
---------

Raj_05 · ‎08-13-2024

Hi @berggrenmarcus,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The bugcheck error code 0x00000113 indicates a DPC_WATCHDOG_VIOLATION, which typically points to issues with system drivers or hardware. The 0x19 parameter suggests a BAD_POOL_HEADER error, which could indicate memory corruption or issues with device drivers.

Here's a troubleshooting guide to help identify and resolve the issue:

Update Drivers and Firmware

Graphics Drivers: Update your graphics card drivers from the manufacturer's website (NVIDIA or AMD).
Chipset Drivers: Update your motherboard’s chipset drivers from the motherboard manufacturer’s website.
BIOS/Firmware: Ensure your BIOS is up-to-date. Check the HP support site for BIOS updates.

Check for Hardware Issues

Memory Test: Run a memory diagnostic tool like Windows Memory Diagnostic or MemTest86 to check for faulty RAM.
Temperature Check: Use software like HWMonitor or Core Temp to monitor your CPU and GPU temperatures. Overheating can cause crashes.
Power Supply: Ensure your power supply unit (PSU) is sufficient and functioning properly. A failing PSU can lead to instability.

Check for Software Conflicts

Clean Boot: Perform a clean boot to rule out software conflicts. Disable all non-Microsoft services and startup items, then gradually re-enable them to identify the problematic software.
Windows Updates: Ensure Windows is fully updated.

Check System Files

Run sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth commands in Command Prompt as Administrator to check and repair system files.

Check Event Viewer

Look for other related errors in Event Viewer that might give clues about the cause of the bugcheck.

Check for Malware

Run a full system scan with your antivirus software to rule out malware as a potential cause.

Reinstall Windows

As a last resort, if none of the above steps resolve the issue, consider reinstalling Windows to eliminate software corruption.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support

Raj_05
HP Support Community Moderator

berggrenmarcus · ‎08-25-2024

Been going through the full list of suggested things now (+ a few more suggested in other threads online). Seems that it could be CPU temperature that becomes too high. Saw a MAX spike in HWMonitor at slightly above 90°c and as I understand that is the max temp it is built for (?).

First I thought that it had fixed it without doing anything about the cooling, but my computer just shut down after a few hours of gaming (longer than usual). with the exact same error in event viewer

Do you think that overheating might be the issue?

Raj_05 · ‎08-26-2024

Hi @berggrenmarcus,

Thank you for your response,

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.