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‎02-06-2023 03:11 AM

HP Recommended
Product: OMEN 30L Desktop GT13-0000i (236B0AV)

I tried to start my PC without any device connected to the motherboard
(SSD / Graphics Card / RAM) Same problem impossible to turn on the PC.
To know: The fan starts to turn well, the rtx logo is well lit as well as the cpu. Then a clean cut.
Power supply out of order? Motherboard HS? CPU out of order?
Has the power supply gone into safe mode?
Thanks for your help.

Category:
1 REPLY 1

‎02-06-2023 01:50 PM - edited ‎02-06-2023 01:55 PM

HP Recommended

Hi

 

Good troubleshooting steps.

 

First I would contact HP Support for factory service if your PC is in warranty.

 

Possible component problem with the power supply, motherboard, or the CPU. I have also seen this happen with a bad top or front panel power button. Disconnect the power button from the MB header. Short the power pins using a screwdriver on the MB header to see if the system will turn on and stay on.

 

I would temporarily try a different power supply by connecting MB (24 pin) and CPU (4+4 pin) connections. You would need to connect power to graphics card or try a different graphics card if you have a "F" CPU.

 

Same problem means you are looking at the motherboard or the CPU if the power button is not the problem..

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