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HP Recommended
OMEN by HP Obelisk Desktop PC

When I play video games all of a sudden my screen says "video not displayed, going to sleep" , I have no clue why it does that because when I am on the internet or watching YouTube it doesn't do that but as soon as I play a video game like Minecraft or Warzone it shows that black screen. Any idea why?

22 REPLIES 22
HP Recommended

@Drag0nz12 , welcome to the forum.

 

I suggest that you go into Settings/Power & Sleep.  Set both of the settings to "Never" to see if that makes a difference.  Sometimes when playing games, if there is not a lot of action, the OS believes that it should shut down.  I have had this happen to me several times over the years, until I got the settings correct.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.





I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!





HP Recommended

I've set it to never a while back so that's not causing the problem. Maybe is the resolution? cause it only goes into sleep mode when I'm playing games.

 

HP Recommended

@Drag0nz12, I don't believe that the resolution would cause the problem that your are experiencing.  There are two additional reasons why this may be happening: 1) the video card is getting too hot or 2) you need to update the driver for the video card.





I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!





HP Recommended

How can I check if it’s over heating ? It’s a brand new monitor , I don’t understand why it’ll get hot so fast 

HP Recommended

@Drag0nz12, the video card is actually in the computer; not in the monitor.  You can find FREE third party apps on the Internet that will allow you to check the temperature of the the video card.

 

What is the product number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. Here is a guide to help you find it:  https://support.hp.com/us-en/document/bph07555





I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!





HP Recommended
Spoiler
4NN46AA#ABA

Is my product number & is there a specific link to check?

HP Recommended

@Drag0nz12, here is how to find your Product Number:

 

https://support.hp.com/us-en/document/bph07555

 

Click on the link above.





I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!





HP Recommended

4NN46AA#ABA Is my product number 

HP Recommended

Thank you for the additional information, @Drag0nz12!

 

I suggest that you update your video driver, if you haven't done so:  https://www.nvidia.com/en-us/geforce/drivers/

 

Let me know what happens.





I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!





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