My Serial Number keeps saying its invalid

[drocdoc]

Just Purchased a new PC HP Omen MAX 45L GT23-0000 when I try to contact support it says my serial number is not valid. And my warranty isnt showing and I cant add it to my account

[drocdoc]

[drocdoc]

Im stuck and cant continue with any HP support until I enter the serial number but it keeps saying the serial number is invalid 😫

[Hawks_Eye]

Hi @drocdoc 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for sharing the details. I understand that you’re unable to proceed with HP Support because the serial number for your new HP Omen MAX 45L GT23-0000 is being flagged as invalid, and the warranty isn’t showing up in your account.

Could you confirm if you’ve already tried any troubleshooting steps, such as checking the serial number directly on the product label or through the HP Support Assistant/HP App? This will help us know what’s already been attempted.

For privacy reasons, please share the product serial number with us in a private message. To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Once we have the serial number, we’ll be able to investigate further and guide you on updating your warranty information.

Would you be able to send that over in a private message?

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[drocdoc]

sent you a pm showing all the ways i troubleshooted

[Hawks_Eye]

Thanks for all the details @drocdoc 

We have a few steps to upload your invoice to get the warranty updated.

Go to the Product Warranty Check website. https://support.hp.com/us-en/checkwarranty

Select the country/region where the computer was purchased, type your serial number, and then click Submit.

1. From the HP Product Warranty Check results for your product, click Dispute this to display the Warranty validation form.

2. Type your contact information, and then select a Dispute reason.

3. If prompted to upload the proof of purchase, click Choose File, and then double-click the proof of purchase file to upload it.

Note: Make sure that the file does not exceed 2 MB and is an acceptable digital file format: .bmp, .doc, .docx, .gif, .jpg, .png, .pdf, or .zip.

4. Click Dispute warranty.

HP reviews the warranty status for your product and contacts you after the review.

Reference link: https://support.hp.com/us-en/document/ish_2534210-1364541-16

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[drocdoc]

just sent you another dm i cant get passed the first link to get to the dispute warranty part

[Hawks_Eye]

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

Take care and have a great day!

Regards,

Hawks_Eye