My case lights are not working on my OMEN 30L

[MCrashClient222]

I installed all the drivers, and updated BIOS. The lights are not working beside my ram RGB which are Kingston Fury Beast ram sticks. I tried troubleshooting the problem but could not figure it out. I brought this off of Facebook marketplace. The guy said the lights should work and they were working before I had to rest the machine and updated it to win 11. Due to win 11 upgrade, it had to be a fresh reinstall of windows.

[Nal_NR]

Hi @MCrashClient222,

Welcome to the HP Support Community. 

I'd be happy to help you! 

This could be a compatible issue, as there are no drivers available for your Windows 11 OS version currently. 

You may have to try Windows 10 and see if that works.

However, To address the issue with the lights on your OMEN 30L Desktop - GT13-0014, where only the RGB on your Kingston Fury Beast RAM sticks are working, follow these steps to troubleshoot and resolve the issue:

1. Update OMEN Gaming Hub:

• Ensure that you have the latest version of the OMEN Gaming Hub installed. This software controls the RGB lighting on your OMEN desktop.
  • Open OMEN Gaming Hub.
  • Go to the Updates section and check for any updates.
  • If an update is available, install it and restart your computer.

Check BIOS Settings:

• Make sure that RGB lighting is enabled in the BIOS.
  • Restart your computer and enter the BIOS setup (usually by pressing F10 during startup).
  • Navigate to the Advanced or Lighting settings.
  • Ensure that the RGB lighting is enabled.
  • Save and exit the BIOS.

Update BIOS:

• An outdated BIOS can sometimes cause issues with system components, including RGB lighting.
  • Visit the HP support website and search for your OMEN 30L model to find the latest BIOS update.
  • Download and install the BIOS update following the on-screen instructions.

The remaining steps are shared in the next post, kindly check.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @MCrashClient222,

Kindly check the remaining steps in this post. 

Update Drivers:

• Ensure all system drivers, especially those related to the motherboard and chipset, are up to date.
  • Visit the HP support website and search for your OMEN 30L model to download the latest drivers.
  • Install the drivers and restart your computer.

Check OMEN Gaming Hub Lighting Settings:

• Open OMEN Gaming Hub and navigate to the lighting settings.
  • Ensure that the lighting is configured correctly.
  • Try setting different lighting effects and colors to see if the lights respond.

Check Physical Connections:

• Ensure that all RGB lighting cables are securely connected inside your computer.
  • Power off your computer and open the case.
  • Check the connections for the RGB lighting strips and other RGB components.
  • Ensure that all cables are firmly plugged in.

Reset OMEN Gaming Hub:

• Sometimes resetting the OMEN Gaming Hub can resolve software issues.
  • Open OMEN Gaming Hub.
  • Go to Settings and find an option to reset to default settings.
  • Confirm and apply the reset, then reconfigure your lighting settings.

Reinstall OMEN Gaming Hub:

• Uninstall and then reinstall OMEN Gaming Hub to ensure there are no software conflicts or corrupted files.
  • Go to Settings > Apps > Apps & features.
  • Find OMEN Gaming Hub, select it, and click Uninstall.
  • Restart your computer.
  • Download and install the latest version from the HP support website.

If none of the above steps resolve the issue, there might be a hardware problem with the RGB controller or the lights themselves.

• Contact HP support for further assistance and potential repair or replacement of defective components.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[MCrashClient222]

I think my light module is bad and I don't know where to get a replacement from HP. My PC was from a third party and the HP warranty is expired way before I got my PC from the third party (Facebook Marketplace)

[Nal_NR]

Hi @MCrashClient222,

Oh okay, do not worry, I recommend you contact phone support and see if they can find an alternate solution for you.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Take care and have a good day. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!