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Here is the solution to resolve the Stuttering During Gameplay with OMEN AI on OMEN MAX 16 Click here to view the instructions!

‎07-25-2025 10:40 AM

HP Recommended

My hp omen computer desktop reports that there is an issue with Trusted Platform Module (TPM) data. 

It is requesting for recovery key to boot to windows

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1 REPLY 1

‎07-25-2025 04:24 PM - edited ‎07-25-2025 04:42 PM

HP Recommended

Greetings @Damian360 

 

Welcome to the HP Forum.

 

Did you previously know your PC's system drive was encrypted using BitLocker? I don't use BitLocker on my PCs.

 

I'm sorry to say you are in trouble if you don't have the BitLocker Recovery key.

 

Have you checked your Microsoft (MS) account for this recovery key? The recovery key may be stored in you MS account if you used a MS account when you initially ran the new PC setup routine (OOBE).

 

The system drive is now inaccessible and all data on this drive is out of reach because this drive is encrypted.

 

You will have to reinstall Windows if you don't know the recovery key.

 

Regards

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