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‎03-31-2023 12:51 PM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-b1000 (4Z7T8AV)
Operating System: Microsoft Windows 11

my omen hub shows that my fans speed is stuck at 10000 rpm and my laptop simply heats up with no applications open and i already full scanned my entire computer for any virus and it isnt there idk what to do

aakash2005_0-1680288633391.png

 

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1 person had the same question
1 REPLY 1

‎04-06-2023 07:51 PM

HP Recommended

There is new OMEN Software and SDK package on line, please follow steps below to update/install:

  1. Go to Microsoft Store to update your all OMEN Software, including “OMEN Gaming Hub”, “OMEN Light Studio” or “OMEN Oasis” to the latest.
  2. Execute Windows Update to latest version and all optional updates (especially to install "Realtek - Net - xx.xx.xxx.xxxx"), then restart.
  3. Launch “HP Support Assistant”, check for updates for the “OMEN Gaming Hub SDK Package”. Follow the on-screen instructions to update the app.
  4. In OMEN Gaming Hub, click Update if update message shown in each feature page.
  5. Please install this package: https://s3.us-west-1.amazonaws.com/hpcps.support.doc/OMEN/SDK/OMEN_Gaming_Hub_SDK.exe , then restart.

 

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