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‎03-18-2021 03:39 PM - edited ‎03-18-2021 06:24 PM

HP Recommended
Product: OMEN 25L Desktop - GT12-0045na
Operating System: Microsoft Windows 10 (64-bit)

image0.jpgunknown.pngWhen I load up some games like Gmod and H3VR, my pc crashes when I start messing around with stuff. I tried running a benchmark on my pc and it said missing gpu. I also reseated my gpu to no avail. Any help?

 

I'll elaborate. When it crashes, my monitor says no signal, then my pc will shutdown but the light will still be on. I hold my power off button for a few seconds, then turn it back on and there will be these lines of dots that appear horizontally on my screen. I turn my pc off and on a few times then it will boot up normally.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-25-2021 09:37 AM

HP Recommended

" At this point, I might just get a new one. "

it was mostly this!
If you can contact the dealer and try the exchange, so much the better!
You can still try to contact HP yourself if necessary, just connect, and have the serial number

https://support.hp.com/gb-en/contact-hp

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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6 REPLIES 6

‎03-19-2021 11:29 AM

HP Recommended

hi

https://support.hp.com/us-en/drivers/selfservice/omen-desktop-pc-25l-gt12-0000i/33492320/model/34795...


check and install graphics card update

 

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Windows 11 22h2 inside , user

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‎03-24-2021 01:06 PM - edited ‎03-24-2021 01:06 PM

HP Recommended

I already installed all of that stuff. At this point, I might just get a new one. Thank you for replying anyhow.

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‎03-24-2021 01:35 PM

HP Recommended

I don't quite understand what you are saying ..
But if your computer is warranty it must be repaired for free
did you contact the after sales service

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Windows 11 22h2 inside , user

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‎03-24-2021 03:10 PM

HP Recommended

No, I haven't contacted them. My father bought me the pc anyways, so he would have to. I've asked him countless times to take it in for a fix, but he's saying he's gonna try to get them to get me another one. What I meant earlier is that I already installed all of my updates and drivers.

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‎03-25-2021 09:37 AM

HP Recommended

" At this point, I might just get a new one. "

it was mostly this!
If you can contact the dealer and try the exchange, so much the better!
You can still try to contact HP yourself if necessary, just connect, and have the serial number

https://support.hp.com/gb-en/contact-hp

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
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‎03-26-2021 05:15 AM

HP Recommended

I'll contact em. Thank you!

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