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‎07-28-2023 07:59 AM

HP Recommended
Product: HP Pavilion Gaming Desktop PC TG01-2000a (2Z6E2AV)
Operating System: Microsoft Windows 11

I've already tried the 4 steps about pressing f10 updating the bios and all the other ones, but the new ssd still doesn't work, it gives me a blue screen saying hard drive not operating and 3FO

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1 REPLY 1

‎07-28-2023 03:16 PM - edited ‎07-28-2023 03:58 PM

HP Recommended

Hi @D-H69 

 

Please provide more information:

 

-Specific Product Number. It would help to review your PC's components.

 

-SSD upgrade type? Did you buy an M.2 NVME SSD or an M.2 SATA SSD? A SATA M.2 drive will probably not work with your MB. Some NVME SSD manufacturers provide cloning software with the new drives.

 

-Did you image or clone the factory operating system from the factory SSD to the new SSD? The PC will not boot without an operating system.

 

The TG01-2000a product series all use the Erica6 MB.

 

Please provide all steps taken prior to installing the new SSD.

 

You may have purchased a faulty or incompatible SSD, or the clone is corrupted, or the drive is raw (no data or operating system written to the drive). Too many variables in your situation.

 

I can't assist using the info you have provided. Maybe a different forum member can assist.

 

Regards

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