Need help with RMA of OMEN 34c

[BarGlo1133]

Hi.

My monitor is acting up throughout last 6 months.

First started with black flashing screens, lost of signal and some time ago both speakers went mute.

Monitor is deteriorating every day. I tested on few PCs and different cables.

I try to find a way to send my monitor on warranty, but can't dig or find the proper place.

Can anyone point me out where I can find a section where it can just paste my serial number, describe exactly what's going on and call for RMA?

Best Regards.

[Nal_NR]

Hi @BarGlo1133,

Welcome to the HP Support Community. 

I'd be glad to help you! 

It sounds like your OMEN by HP 34-inch WQHD 165Hz Curved Gaming Monitor (OMEN 34c) is experiencing significant issues, including black flashing screens, loss of signal, and non-functional speakers. Since you have already tested the monitor on multiple PCs and with different cables, it seems the problem lies within the monitor itself.

Check Your Warranty Status:

• You need to confirm whether your monitor is still under warranty. You can check your warranty status on HP’s website:
  • Go to the HP Warranty Check website.
  • Enter your monitor's serial number (usually found on the back of the monitor or in its settings).
  • The website will provide details about your warranty period.

I recommend contacting phone support for more options to get the Monitor service.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.