Need help with bios recovery on a Touchsmart 300-1025.

[touchsmartGuy]

I have 2 Touchsmart 300-1025 all in ones running windows 10 64 bit home os.  All was working just fine until about a month ago I woke up turned one on and the fan ran like a jet engine and just a black screen with a cursor blinking in the upper left corner. Appears the bios is crashed.  Got the other computer out of the closet and put the hard drive from the dead one in and booted up fine.  This computer ran for about 2 weeks, got up one morning turned it on and exact same issue as the first one.  Tried the bios recovery win+b and win+v nothing worked.  The hard drives are no longer the original as purchased and I have no Idea what Bios updates have been done.  Went to HP support only to find they no longer support this old computer so I cannot get the bios recovery software I need to restore these machines.  I understand the terminating further development  policy but the existing tools and info should still be made available as it costs HP nothing to just leave the old stuff online.  Probably costs more to remove it.  I'm hoping some HP employee will read this and help me get this fixed.  These computers run just fine and do everything I need to do and no reason to replace them.

[Raj_05]

Hi @touchsmartGuy,

Welcome to the HP support community.

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support 

[touchsmartGuy]

Thanks for your reply @Alden4.  It was quite apparent that I had attempted to get help from HP support but they have declared my computers as "no longer supported".  I get there would be a point in time when further development of drivers would occur.  I am not asking for anything be developed, I am asking for access to that which already exists.  I need the bios recovery partition contents from the original date of manufacture.  Most manufacturers provide a process to provide "legacy" hardware the existing files forever!  It costs them nothing to leave the files on line.  Removing them is a big F.U. to loyal customers that by the way have purchased newer hardware from HP since I purchased the All in one 300's in question.   If HP forces me to throw away 3 perfectly good computers that I paid $800 for then I will not ever purchase or recommend another HP product. Someone as HP has to retrieve these files and send them to me or I'm done with HP.  I am obviously in need of two new computers and they will NOT be HP's.

[touchsmartGuy]

So I guess no one on this board is going to help with this problem!  Waste of time.

[Rainbow23]

Hi @touchsmartGuy,

Welcome to HP Support Community. 
 

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product and click on search to locate the nearest HP Service Center near your location.

Hope this helps.
Take care and have a good day.

[touchsmartGuy]

Thanks @Rainbow23. So if I take my $100 computer in for a $150 service call they can get a Bios restore usb drive that some months ago I could have downloaded from HP free?  HP has declared my computers as obsolete and no longer supported, are you suggesting that the service center has access to this obsolete resource?  What I need and what I clearly explained in my previous posts is someone associated with HP such as yourself to contact the people at HP and get the file that creates this USB restore disc and send it to me!  I am not asking HP to provide any future developmental support, just the resources that already exist so I can continue to use the computer for what it did when I bought it.  The more I explore this issue the more I am convinced that it is HP's Support Assistant App that is bricking these "obsolete" devices.

[A_Gayathri]

Hi @touchsmartGuy,

Welcome to HP Support Community. 

As all the troubleshooting steps are done hence refer to the local service center as its required one-on-one intervention services charges will be applied

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product, and click on search to locate the nearest HP Service Center near your location.

Hope this helps.
Take care and have a good day.