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lilmex
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Message 1 of 2
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New HP Pavilion Gaming Desktop R5 - Keeps Restarting Randomly

HP Recommended
HP Pavilion Gaming Desktop TG01-0xxx
Microsoft Windows 10 (64-bit)

I have a HP Pavilion Gaming Desktop R5 recently purchased from Walmart. Started up, updated windows, but I have been having an issue with it.
Problem: Randomly restarting with no warnings.  Anyone have any thoughts as to what could be causing this? Or does anyone have a step by step troubleshoot guide?

 

All help is appreciated thank you.

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old_geekster
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Message 2 of 2
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HP Recommended

@lilmex , welcome to the Community.

 

Here is a guide that may help you solve your problem: https://support.hp.com/us-en/document/c03413399

 

Also, you should open the case to check all of the connections, including the memory and video card, to assure they are all tight.  A loose connector could cause these symptoms.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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