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‎12-28-2017 06:36 AM

HP Recommended
Product: OMEN by HP 880-000 Desktop PC series
Operating System: Microsoft Windows 10 (64-bit)

I have just purchased the Omen 880-001na and cannot get it to work with my monitor. I am using HDMI and know that both the monitor and cable are working (when connected to my laptop, all works, but when connected to the Omen I get “No Signal”. 

 

I am using the HDMI slot at the top left of the back of the computer (third from top), and have tried both HDMI slots in the monitor. 

 

Any help/suggestions ?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-28-2017 08:50 AM

HP Recommended

Hi

 

You may be plugging into an HDMI port dedicated to onboard video.

 

Look for an HDMI port at the lower end of the back chassis which connects to a discrete graphics card attached to a PCIe x16 slot on the motherboard.

 

Tom

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3 REPLIES 3

‎12-28-2017 08:50 AM

HP Recommended

Hi

 

You may be plugging into an HDMI port dedicated to onboard video.

 

Look for an HDMI port at the lower end of the back chassis which connects to a discrete graphics card attached to a PCIe x16 slot on the motherboard.

 

Tom

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‎12-28-2017 09:50 AM

HP Recommended

Yes, this did the trick. I assumed that the slot HP marks "HDMI" is the right slot for the HDMI cable... I was wrong.

 

Yes, there are four slots lying towards the bottom, one of which works.

 

Many thanks

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‎12-28-2017 10:01 AM

HP Recommended

Hi

 

You are welcome.

 

I have done the same thing.

 

Enjoy your new PC!

 

Tom

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