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‎09-23-2023 03:23 PM

HP Recommended
Product: HP Pavilion Desktop PC TP01-2000a (2Z6C8AV)
Operating System: Microsoft Windows 11

My computer was working fine until recently, I had left my computer for a little while and when I came back my usb ports wouldn’t respond to my keyboard so I tried restarting it, Afterwards my computer wouldn’t boot to window. I’ve tried taking out the cmos battery, leaving it unplugged, and unhooking my gpu. Any help?

 

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1 REPLY 1

‎09-23-2023 08:48 PM - edited ‎09-23-2023 09:09 PM

HP Recommended

Hi @Zaykun 

 

Welcome to the HP Forum.

 

Contact HP Support if in warranty. Have a local PC tech diagnose the problem if you are out of warranty.

 

You have a hardware problem. Hardware problems are difficult to diagnose in a Forum.

 

Finding the bad part requires reducing the PC to a minimum configuration and swapping in known/good replacement components until you find the faulty part. Very expensive and time consuming.

 

 I can only suggest possible causes.

 

-Power supply. 

-All other components/peripherals connected to the MB/PC.

-RAM.

-Discrete graphics card. You removed this part with no change in behavior.

-Motherboard.

-CPU.

 

You, or someone else, has to do a hands-on component inspection to find the bad part.

 

A corrupted BIOS (wildcard) could also be the culprit. I don't think this applies in your situation given the symptoms.

 

Regards

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