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HP Recommended
OMEN 30L Desktop - GT13-0380t CTO
Microsoft Windows 10 (32-bit)

I had an issue last week that I thought was due to a faulty PSU. I swapped out the PSU and now my PC is not detecting a wife/bluetooth card or detecting LAN connection. I know the cables and router are fine as I am currently connected to internet via USB-C dongle with LAN connection. I found an older thread which had some great trouble shooting tips and have tried driver installs, network resets, uninstall/reinstall drivers and hardware, and a full windows reinstall. All this did was remove wifi adapter from devices (even "hidden"). I even tried the old PSU which still works and still nothing. I don't see anything in the OMEN Bios and HP UEIF is detecting no issues with Wifi but is with LAN. 

 

Did I somehow only fry wifi card and just the ethernet port, which is odd because the two USB ports connected work fine, or am I missing a power connection to the MOB some how? 

3 REPLIES 3
HP Recommended

Hi @mchl_dso

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing Internet connection-related issues on your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

 

I would suggest you please use the link below for the Wired and for the Wireless connection. Once done, let me know the outcome of it:

 

WIRED CONNECTION

WIRELESS CONNECTION

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
HP Recommended

I started having the issue after I swapped out my PSU. I thought it had fried, but it turns out my power button was not plugged in all the when trying to power up. After the swap my LAN, Wifi & Bluetooth are no longer working or discovered by the system. I tried driver updates/unistall  and reinstall. No devices are present after driver installs. I am able to access LAN connection with a USB-C dongle. I have went as far as doing a complete Windows reinstall and I have had no luck. 

HP Recommended

Thanks for your response.

 

Have you tried performing the steps shared below? If not, perform the steps and let me know the outcome. 

 

WIRED CONNECTION

WIRELESS CONNECTION

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
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