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‎02-21-2022 05:49 PM

HP Recommended
Product: OMEN by HP 17t-cb000 CTO
Operating System: Microsoft Windows 10 (64-bit)

How does one get support for an OMEN 17T with a single bad key on its keyboard (have a carepack warranty extension)?

 

Cannot seem to find an HP link with a support phone number.

Category:
1 REPLY 1

‎02-22-2022 09:04 AM - edited ‎02-22-2022 09:09 AM

HP Recommended

@n77fast,

 

In my opinion, HP's carepack warranty extension should make this right.  Probably requires a replacement keyboard assembly:

 

NonSequitur777_1-1645545643918.png

 

NonSequitur777_0-1645545587097.png

Link 1: https://support.hp.com/us-en/product/omen-by-hp-17-cb0000-laptop-pc/26122176/model/26122177/manuals

 

Link 2: http://h10032.www1.hp.com/ctg/Manual/c06367528.pdf

 

Determine what your specific part number is (such as: L57379-001) and have this p/n ready when you contact HP to initiate an RMA -or whatever their procedure may be.

 

Try this HP Customer Service link first: https://h20212-3.www2.hp.com/Home/Index/us/en/?

 or this one: https://support.hp.com/us-en/contact-hp/product/omen-by-hp-17-cb0000-laptop-pc/26122176/model/261221...

 

Hope this helps.

 

Kind Regards,

 

NonSequitur777


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