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‎04-20-2025 09:48 AM

HP Recommended
Product: OMEN by HP 25L Gaming Desktop PC GT14-2000i (88Z00AV)
Operating System: Microsoft Windows 11

Hello!

 

I was playing Minecraft, until my headset started blinking and "cutting out". When I took the headset off, I smelled smoke and quickly turned the electricity to my PC off. Later when I tried plugging another headset/mouse in the same 2 ports, it didn't work. I tried the same with the 2 USB ports over the broken ones and it works fine. Is there some way to fix it or do I need to send it back?

 

SPECS:

NVIDIA 4070

Intel I7 14700F

8B1D

16GB RAM

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1 REPLY 1

‎04-21-2025 10:42 AM

HP Recommended

Greetings @Plantisenn 

 

Welcome to the HP Forum.

 

Smoke would indicate an electronics fault on the MB or the case USB ports if this happened when using the front panel USB ports.

 

You would have a hardware problem probably requiring a component replacement (MB or front panel assembly, or both).

 

Contact HP Support if the PC is in warranty.

 

This could be a warranty covered item. Warranty coverage is not a given in your situation.

 

Opinions or troubleshooting suggestions in this response are provided independently. I am not employed by: HP, Inc. or the HP Forum.

 

Regards

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