OMEN 35L Gaming Desktop dropping frames

[Rockindonkey]

My OMEN PC is about a month old and from the beginning I have been experiencing dropped frames in video games (FFXIV and GW2).

I have tried the following:
Chose high performance in NVIDIA Control Panel
Optimized Game in NVIDIA App

Lowered Game settings in NVIDIA App below what it recommends
Verified the CPU and GPU are not overheating

Increased RAM speed to 6200 MTS (Turbo) in OMEN Gaming Hub
Neither the CPU or GPU are maxing out when I play the games.

It's infuriating to spend so much on a high end gaming PC and be experiencing this.

[Pallipurath]

Hi @Rockindonkey 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you are experiencing frame drops on a new OMEN 35L Gaming Desktop, especially after you've already performed several troubleshooting steps. 

Since you've already confirmed that the CPU and GPU temperatures are within normal limits, utilization is not reaching maximum levels, and you've adjusted the NVIDIA and OMEN Gaming Hub settings, the issue may be related to other factors such as game optimization, graphics drivers, Windows configuration, BIOS/chipset versions, background applications, or display settings. I would request you to please follow the steps:

Update Software and Driver:

• Ensure that your OMEN Gaming Hub is up to date.
• Run Windows Update to update any drivers from HP, Intel, AMD, or Realtek.

Check System Vitals:

• Use the System Vitals feature in OMEN Gaming Hub to monitor GPU/CPU usage, temperature, RAM usage, storage usage, and network usage.
• Identify any resource bottlenecks such as high CPU or GPU usage, overheating, or insufficient memory

Adjust Performance Controls:

• Go to the Performance Control section in OMEN Gaming Hub.
• Switch to Performance mode to optimize gaming performance by dynamically allocating power between the CPU and GPU.

Reduce Background Processes:

• Close unnecessary applications and background processes that might consume system resources.
• Check the Top Processes section in the System Vitals feature and end non-essential tasks.

Overclocking Settings:

• If overclocking is enabled, ensure the settings are stable. Unstable overclocking can lead to system instability and stuttering.
• Use the Overclocking feature carefully and restore defaults if necessary.

Fan Control:

• Adjust the fan settings to ensure proper cooling. Overheating can cause thermal throttling, leading to performance drops and stuttering.
• Use the Fan Control feature to select an appropriate fan profile that balances performance and cooling.

RAM and Storage:

• Verify that your system has enough free storage space and memory.
• Consider upgrading RAM if your system frequently uses all available memory.
• If the issue is not resolved, then follow Step 9.

Disable OMEN AI: {Last Resort}

• Open the OMEN Gaming Hub application.
• Navigate to the OMEN AI settings.
• Disable the OMEN AI feature.

Restart your Computer:

• Save any ongoing work and close all applications.
• Restart your computer to ensure that all changes take effect.

Take care and have an amazing day!

[Rockindonkey]

Sorry I didn't get to see this until today.  I tried the recommendations and it did not appear to have resolved the issue.  

Another thing I have tried is capping the framerate for the game in Nvidia Control Panel to 3 below my monitor's maximum.  I have also replaced my monitor with a monitor with a higher maximum framerate.  I have also disabled "Dynamic Refresh Rate" in the advanced display properties.