OMEN Gaming Hub/Omen Light Studio No Longer Recognizing RGB Lights

[bobbyjonesss5]

I had the latest OMEN Gaming Hub update, restarted my computer and now, none of my RBG is recognized in the Hub or Light Studio. Anyone else experiencing this or know of how I can install the last version of OGH and Light Studio?

[Nal_NR]

Hi @bobbyjonesss5,

Welcome to the HP Support Community. 

I'd be glad to help you! 

To be able to answer you effectively, we need some information.

May I have the exact name and product number of the unit? Do not share any of your personal information such as serial, phone number, email ID, etc.

[bobbyjonesss5]

its an Omen 40L GT21-1xxx. product ID is 00342-21194-20041-AAOEM

[Miwa3]

if you find out could you tell me how you resolved it

[Nal_NR]

Hi @bobbyjonesss5,

Thanks for sharing the details. 

I understand how frustrating it must be to have your RGB lighting not working as expected, especially when it's a key feature of your OMEN Gaming Hub experience. Let's work together to figure this out and get your setup back to normal.

• Did the issue with the RGB lighting start after a software update (e.g., OMEN Gaming Hub, Windows, or drivers) or after any hardware changes?
• Are all RGB components (keyboard, mouse, chassis lights, etc.) affected, or is it limited to specific lights or zones?

Let's try these steps. 

Restart OMEN Gaming Hub Services:

• Open Windows Task Manager (Ctrl + Shift + Esc), locate any OMEN-related services (e.g., OMEN Light Studio, HPOMEN Command Center), and restart them.
• Close and reopen the OMEN Gaming Hub app to check if the RGB lights are detected.

Reinstall OMEN Gaming Hub and OMEN Light Studio:

• Uninstall both apps from your system through Settings > Apps.
• Download and reinstall the latest versions from the OMEN Gaming Hub page or the Microsoft Store.

Check the Lighting Configuration:

• Ensure the correct device and lighting zones are selected in OMEN Light Studio. If the app shows no devices, disconnect and reconnect the RGB lighting header inside the PC case if you're comfortable doing so.

Update Drivers and Firmware:

• Open Device Manager and ensure that chipset, USB, and RGB-related drivers are up to date.
• Check for updates for your system's BIOS and firmware from the HP Support site for your specific OMEN model.

Reset RGB and Reconnect Hardware:

• Power off your PC and unplug it. Hold the power button for 30 seconds to discharge any residual power.
• Open the chassis and inspect the RGB headers to ensure all connections are secure. Re-seat the connectors if necessary.
• Restart the system and check if OMEN Gaming Hub detects the lighting setup.

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[bobbyjonesss5]

Thank you for all the suggestions. I have tried it all and nothing seems to be working.

All of the lights/fans turn on at startup and cycle through all the colors like they normally do but no lights are detected in Gaming Hub or Light Studio. The only thing that is still controllable are the lights on the RAM sticks. I believe this happened after the latest update

[lymefrogz]

I am having the same issue.  I installed a bunch of system updates and once I restarted my PC, Light Studio seems to no longer be working.  Every so often when I restart it works but mostly not.  If I go into LightStudio and try to change it or do anything it does nothing.  If I switch back to basic lighting controls (versus lightstudio) the RGB will work with basic lighting controls.  But nothing seems to make Lightstudio work correctly at the moment.

[Nal_NR]

Hi @bobbyjonesss5 ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue over the phone. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!