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HP Recommended
OMEN 30L Desktop GT13-0080
Microsoft Windows 11

I have a this basically new HP Omen 30L computer and I am having massive freeze issues during iracing. Not only freeze issues with this but the computer can be just sitting here with nothing running and it will randomly restart on its own quite a bit. I have installed Win 11, New Nvida drivers, cleaned the entire case out extremely good and I am still having issues. I have read countless threads online of people having the same issues with the Omen 30L. I have yet to see a successful thread of a solution? What everyone keeps saying is cooling issues. My warranty is expired and if I extend it for $250 from HP is it worth it? I am looking for suggestions. I am not the only one out there with an issue with the Omen 30L. 

1 REPLY 1
HP Recommended

Hi @mdunn01,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with your OMEN 30L Desktop GT13-0080 wherein it keeps freezing.

 

Please follow the steps listed below to perform a hard reset on the unit:
1. Power off the laptop. In this case press and hold the power button for a few seconds to power it off.
2. Remove the battery out if removable. If integrated leave it inside.
3. Disconnected AC adapter from the laptop.
4. Press and hold the power button for 15 seconds.
5. Reconnect the battery and plug the AC adapter.
6. Power ON the laptop.

 

If the issue persists, then please run an extensive system test by following the steps listed below:
1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. 
3. When the menu appears, press the F2 key.
4. From the main menu, click System Tests, and then click on Extensive Test.
5. Click Run once.


You may also refer to this document.

 

Let me know if this helps.
Take care and have a nice day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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