Omen 30L stuck in sleep mode. Have to unplug it to restart it.

[Ubeezy]

I just got an Omen 30L and already it's having issues. It completely freezes wit the front light flashing when it's in sleep. There's no way to wake it, not even by pressing the power button. I have to unplug it and plug it back in before I can restart it. I've tried resetting the power settings to default, and I've even factory reset the computer. Nothing fixes it. Has anyone else encountered this and do you know of a fix? I'm honestly ready to return it if I can't  solve this.

[masukcetin]

Hello there,
i have the same problem. I solve it by turning off the toggle to sleep mode. I think it's a ram related issue. I hope it gets an update soon.

by the way i am writing from Turkey

[Christianel]

Hi,

I was facing the same problem with my freshly bought Omen 30L... after searching all the forums and web, trying all the different methods and talking to the HP support with no success i finally found the solution to the "not waking up from sleep mode problem" AND the "setting Hyper X Fury lights in Omen Gaming Hub not available warning" 

The steps i took:

1. Open Windows Settings -> Updates and Security

2. Press the advanced alternatives options

3. Turn on "get updates for other microsoft products when i update windows"

4. Go back one step and search for updates

5. There will show up optional updates there

6. Expand the updates and there should be something called "HP Firmware", instal it and everything else that might had shown up.

7. Computer will restart and go in to a BIOS update screen, let it finish the install

8. After starting back up, login and test your fixed computer 

I could after the fact also remember this working for one other guy in a reddit post. but without mentioning all the steps to find the "HP Firmeware" update. Also note that the HP Support Assistant did NOT find this update, and support guy mentioned that i was on the latest BIOS update and had to wait... 

If this solves it for you, mark it as solution and try to share it in another forum so that someone more can get the needed help for these annoying problems on new and fresh PCs. 

MY PC:

HP Omen 30L

AMD Ryzen 7

RTX 3080