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HP Recommended
Microsoft Windows 10 (64-bit)

I've just got a HP Omen 27 inch screen monitor which is suppose to be capable of running in 165 Hz. In the windows display options/Nvidia control panel i only get the option to get 59Hz or 60Hz with HDMI cable.

 

I have a gtx 1660 super graphics card and Ryzen 3600 XT6 core processor.  I've also tried updating the gpu drivers, montior drivers and playing around with the monitor settings without any success.

 

I dont know what else to try and im running out of options but returning the monitor. Will take any suggestions as I am desperate to have better Hz for my gaming experience. 

9 REPLIES 9
HP Recommended

@bryant2282 , welcome to the forum.

 

What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.  Also, what is the Product Number of the monitor?

 

Before you answer my request, open nVidia Control Panel.  Select the "Customize" option below "Choose the resolution".  Then, select the box next to "Enable resolutions not exposed by the display" and select "Create custom resolution".  You can select the new resolution you want by clicking the Up button next to "Refresh rate (Hz).  I suggest going in increments of 5 to begin and select "Test".  Your monitor will go black for a few seconds and return if the resolution is compatible.  If not, it will stay black and you tap "Esc" to get your display back to normal.  I am able to OC my monitor from 60 Hz to 72 Hz which is actually a good outcome.  Let me know what happens when you have followed the instructions.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
HP Recommended

It is a custom build PC, I tried the steps and when I did them, the monitor says that it does not detect any input signal anymore. So now I'm kind of stuck there were I cannot see anything but the PC is still running. 

Ryzen 5 3600Xt 

Asus B-550 motherboard

Geforce GTX 1660 Super

2-8 Gb vengance RAM sticks

OMEN 27 display 165HZ 1 ms response time 

HP Recommended

@bryant2282, you should be able to tap the Esc key and get the picture back on the monitor.  If not, turn off the computer by holding the power button.  When you reboot it should reset itself.  This is why I said to increase the refresh rate by 5 Hz at a time.  I have gone too far and had exactly the same problem that you are experiencing.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
HP Recommended

I did do this and its still saying the same thing. 

HP Recommended

Thank you for the additional information, @bryant2282!  I presume that you got your picture back? 



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
HP Recommended

It is not back unfortunately. 

HP Recommended

@bryant2282, this is unfortunate!  Here is something to try:

 

"When you start your pc Tap on F8 key to bring up the advanced mode menu (You will have to keep tapping on F8 after your pc start and BIOS screen passes, and before windows xp screen), Select VGA Mode (If available) and hit enter. This will start your pc in VGA Diagnostic mode, You should be able to see your screen and login. After login click on Start -> Settings -> Control Panel -> Display -> Settings -> Advanced -> Monitor and select 60 from the dropdown box.

Click ok on all the screen. Perform normal reboot and see if it works.

 

If you dont get option for VGA Mode, select safe mode and perform the above to see if it works."

 

This came from the Microsoft Community.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
HP Recommended

I couldnt get to any of the advanced options or vga

 

HP Recommended

@bryant2282, go into the BIOS by tapping the Esc key while the computer is booting.  I believe that you should be able to see the BIOS settings.  If not, let me know.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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