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05-29-2020 04:30 PM
Omen Command Center has stopped controlling my RGB. Whatever your choices are in the lighting software, it does not change at all. All the RGB is stuck on red. I have read other people developing similar problems with the update. I have uninstalled the software, rebooted, and downloaded and installed Command Center again, but no change. My HP Support Assistant tells me my drivers are up to date. Please help. TIA
05-30-2020 12:14 AM
You have an 875-1000 series I assume as you didn't post the full model number which would help us more. 😉
Where are these other posts talking about this recently developing issue and could you post the link here please?
IF its an OCC update that's causing the issue, HP will have to fix it.
Make sure you also run the Check for Windows Updates button, even if it shows its up to date and grab what ever it finds.
Make sure you have the latest System Event Utility also. Download and install from the Windows Store... https://www.microsoft.com/en-us/p/hp-system-event-utility/9p4w8rfn9m2t?rtc=1&activetab=pivot%3Aoverv...
Does that help any at all?
05-30-2020 03:00 PM
And I asked you to point me to them. I only found one instance from a year ago here. Reddit posts aren't searchable here.
It was a simple request.
DID you also force update Windows updates and reinstall the Event Utility?
If you cannot answer my questions, I cannot help you any further.