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HP Recommended
OMEN by HP - 15-ce019dx
Microsoft Windows 10 (64-bit)

I've been having trouble forcing an update from the Omen Gaming Hub for my Omen Laptop. Originally, I've tried to download some updates for the Hub after not using it for a few years now. However the program required HP Support Assistant in order to update it. So I've downloaded the latest version of HP Support Assistant, but the Gaming Hub still wouldn't recognize that it's installed on my laptop. After trying several reboots, fixes, and uninstalling and reinstalling HP Support Assistant I though this was perhaps an Omen Hub related issue. So I uninstalled Omen, and reinstalled it from the Microsoft Store and keep getting stuck on this screen every time I try to open up Omen. It keeps trying to update Omen, but is stuck on this Network not stable screen.

Sste_0-1666221209410.png

I've tried multiple things, and I know for certain that I'm not dealing with internet issues, and attempting to reboot the laptop, checking for updates, and even uninstalling and reinstalling Omen still produces this screen whenever I try to open Omen and update it or even use it at all. So I'm lost for ideas and not sure what to do. Any help would be appreciated. 

 

2 REPLIES 2
HP Recommended

Hello @Sste 

Sorry to hear that you are having problems ... I would like to help you.

Please check App settings

 

ub6424_0-1666390398065.png

 

Follow:

Mandatory update failure on Omen Gaming Hub

 

Kind regards

HP Recommended

Send feedback to Omen team

  1. Clicking “Feedback” button in OMEN Gaming Hub
  2. Choose “Issue” in FEEDBACK TYPE
  3. Write some comment about the problem
  4. Click “Automatically attach my log files…”
  5. Click “SEND”

SYLee1071_0-1666492468920.png

 

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