Omen Gaming Hub fan control not working ,but the fun is running at 100%

[Sammoses777]

In my hp omen 16 Laptop fans are running at 100%but in the omen gaming hub it is showing the rpm is 0  and I can't change the speed of the fan 

[Irfan_06]

Hi @Sammoses777,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with the omen gaming hub on your Laptop.

- Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and wait for the PC to boot into Windows.

- Update the BIOS for your PC by clicking on the link and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

- If the issue still persists, uninstall the omen gaming hub application and restart your device.

- Reinstall the omen gaming hub by clicking on this link and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[SYLee1071]

Hi, Please download and install the OmenCap SDK from https://d38m3foex3csxq.cloudfront.net/SDK/sp153997.exe . Kindly close all tasks before installing the OmenCap SDK, as the PC will automatically reboot after installation.