Omen Gming Hub freezing

[Sam5n5]

Ever since the new update earlier today the OMEN gaming hub which I use to control the lights, fan speed and monitor settings on my computer, has been freezing when opening it. It opens and starts to load and then completely crashes and my computer doesn't even recognise it as an application, my mouse clicks through the window onto the desktop. I've reset the app in windows, and fully reinstalled it twice and it just doesn't work.

[VikramTheGreat]

Hi @Sam5n5,

Welcome to HP Support Community!

We noticed that this thread hasn't had any updates in a while since your original post; while this is rare, we didn't want this post to remain unanswered, so, here's the solution to your query. We hope it helps you and everyone viewing this post 😊

We understand that the OMEN Gaming Hub is freezing or crashing after a recent Windows 11 update, especially since June 2025.

1. Update OMEN Gaming Hub via Microsoft Store

• Open Microsoft Store.
• Search for OMEN Gaming Hub.
• Click Update (if available).
• Restart your PC after updating.

2. Reinstall with HP SDK Cleanup

Sometimes a normal reinstall isn't enough. Try this:

1. Uninstall OMEN Gaming Hub from Settings > Apps.
2. Press Win + R, type services.msc, and stop the HP Omen HSA Service if it's running.
3. Delete the folder: C:\Program Files\WindowsApps\AD2F1837.OMENCommandCenter_*

                    (You may need to take ownership of the folder.)

1. Reinstall OMEN Gaming Hub from the Microsoft Store.

3. Update HP System Event Utility and SDK

• Go to HP Software & Drivers.
• Search for your PC model.
• Download and install:
• HP System Event Utility
• OMEN SDK Package
• Restart your PC.

4. Submit Feedback with Logs

If the issue persists:

• Open OMEN Gaming Hub (even if it freezes).
• Click the Feedback button.
• Choose Issue and check “Automatically attach my log files…”.
• Click Send.

Please mark this post as “Accepted Solution” if the issue is resolved, and if you feel this reply was helpful, click “Yes”.

Thanks for being part of the HP Community!

VikramTheGreat

HP Support