Omen Hub - AI Splash Advert won't dismiss

[Thondwe]

When I fire up the Omen Hub application I get a transparent "splash dialog" which has no dismiss button - I'm guessing it might be an advert (so my adblocker service is likely to block it?) but I have to tile the windows to access the hub itself.

please fix this!

[Max3Aj]

@Thondwe, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're seeing a persistent transparent splash dialog in the OMEN Gaming Hub on your OMEN by HP 45L Gaming Desktop PC GT22-1000i, and it's making the app difficult to use. Let's get this sorted.

Update OMEN Gaming Hub

Sometimes, splash screen bugs are caused by outdated versions of the app.

• Open Microsoft Store
• Search for OMEN Gaming Hub
• Click Update if available

Alternatively, you can uninstall and reinstall the latest version:

• Go to Settings > Apps > Installed Apps
• Find OMEN Gaming Hub, click Uninstall
• Reboot your PC
• Reinstall from the Microsoft Store

Disable Ad Blockers Temporarily

Since the splash screen might be ad-related, your ad blocker could be interfering with the UI.

• Temporarily disable any ad-blocking software or browser extensions
• Restart OMEN Hub and check if the splash screen now has a dismiss option

Clear OMEN Hub Cache

Corrupted cache files can cause UI glitches.

• Press Windows + R, type:%localappdata%\HP\OMEN Gaming Hub
• Delete the contents of the folder (don’t worry, this won’t affect your system)
• Restart OMEN Gaming Hub

Run Windows Updates

Ensure your system is fully updated:

• Go to Settings > Windows Update
• Install all available updates and restart your PC

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!
 

Warm regards,

Max3Aj

HP Support

[Thondwe]

I've done all the usual things which get posted as "fixes" on forums (been an I.T. admin for 40+ yrs, retired)

Anyway, checking today and the problem has gone away, so whether it was ad blocker related and an update has fixed it, am not sure - wll see it returns!!

[Max3Aj]

@Thondwe, Thank you for your response. 
We are glad the issue is sorted. 

Is there anything else we can help you with? 

If you're all set, please mark this post as 'Accepted Solution'. 

Stay fantastic, and have an amazing day ahead! 

Regards, 

Max3Aj