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05-26-2020 09:27 AM
I’ve had this Omen Obelisk desktop for just over a year now, and through now it’s definitely been great and I’ve had no problems.
Starting a few days ago (night of the 24th), this pc would not turn on. It’s plugged in, and will initially start to boot up (with the Omen logo and white loading circle coming onto the screen), but at some point the loading circle would noticeably freeze.
I’ve left the circle frozen for several hours, and it doesn’t load, so I believe the entire PC is freezing/crashing when this happens. Once I turn the computer off and back on, it will go into automatic repair.
Even from automatic repair, clicking “restart” will cause the PC to freeze after a few seconds of loading. I’ve launched the PC into safe mode, and have run a few antivirus programs to make sure that’s not the issue. I’ve uninstalled all recent new installations, and have even done a system restore to before this problem started.
Even after doing that, the PC freezes when I try to turn it on normally. Like I said, I’m able to access it in safe mode, but trying to launch the PC normally will cause the computer’s loading screen to appear, only to freeze after a few seconds.
06-02-2020 03:19 PM
@ZTB Welcome to HP Community!
I understand that the Omen Obelisk Freeze on Startup.
First, let's start with performing a hard reset on the PC to release any excessive static/power that could have caused the issue.
Turn off the computer.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
Second, you can check if there is Bios update available for your PC, here is the link to download.
Performing a test on the Hard drive as well as on the Memory from the Hardware diagnostics:
1) Shutdown the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F2 once for System Diagnostics.
4) Go to Component test.
5) Run extensive Memory and Hard Drive test.
Depending on the test results, If the test passes then I would suggest you perform a complete system recovery.
Note: Recovery will wipe off everything from the computer. If you have anything important get in touch with some local stores to get your data backed up.
Click here to know: How to perform each step.
For more details, you can try these documents as well.
Keep us posted,
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