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‎07-03-2022 09:13 AM - last edited on ‎07-08-2022 08:42 AM by Retired

HP Recommended
Product: OMEN X 27 240Hz Gaming Monitor
Operating System: Microsoft Windows 11

Every time my x27 awakes from sleep or I restart my computer, the exterior RGB light resets to red (default). I've seen a few threads about this with no resolution, could someone please help with this issue? Thanks.

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2 REPLIES 2

‎07-03-2022 07:02 PM

HP Recommended

Hello @sretenf 

 

Please contact HP Support if it's possible to do a factory reset or whether there is a workaround solution ...

 

I have not found it in the following documents:

Quick Setup Guide

User Guide

Maintenance and Service Guide

 

 

Please report your results

 

best regards

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‎07-04-2022 09:12 AM - edited ‎07-08-2022 10:43 AM

HP Recommended

Thanks for the help and saving me time reviewing those attached files. Do you know of how I can actually reach someone at HP support? The contact us page doesn't provide any phone numbers and the virtual agent refuses to connect me to anyone (maybe because the monitor is out of warranty?).

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