Omen hub stuck on 1% updating

[asfort]

It's stuck on 1% updating. 

I've read https://h30434.www3.hp.com/t5/Gaming-Notebooks/Stuck-on-updating-my-laptop-in-OMEN-Gaming-Hub/td-p/8... but i can't download the omen driver installer

[ub6424]

Hello @asfort 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name
Version
System Model
System SKU ( equals HP product number (p/n) )
Processor
BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

--->>> Send screenshot

(3) Please report your results

[asfort]

Hello,

Checking this post, https://h30434.www3.hp.com/t5/Gaming-Notebooks/Stuck-on-updating-my-laptop-in-OMEN-Gaming-Hub/td-p/8... the download link for the dirver installer doesnt work.

OS Name	Microsoft Windows 10 Pro
Version	10.0.19044 Build 19044
System Model	OMEN 30L Desktop GT13-1xxx
System SKU ( equals HP product number (p/n) )	Unsupported
Processor	i9 11900K
BIOS Version/Date	AMI F.15, 03/2/22

 

[ub6424]

Hello @asfort 

I need additional msinfo32 data

BaseBoard Manufacturer

BaseBoard Product

BaseBoard Version

Kind regards

[asfort]

BaseBoard Manufacturer     HP

BaseBoard Product                886C

BaseBoard Version                 00

[ub6424]

Hello @asfort 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install

Intel Chipset Installation Utility and Driver

10.1.34.8 Rev.A

0.4 MB

Feb 24, 2021

Download

Intel Dynamic Tuning Driver

8.7.10402.18291 Rev.A

13.4 MB

Feb 25, 2021

Download

Intel Management Engine Interface (MEI) Driver

2102.100.0.1044 Rev.B

17.1 MB

Apr 22, 2021

Download

Intel Serial IO Driver

30.100.2042.1 Rev.A

0.6 MB

Feb 25, 2021

Download

(3) Uninstall OMEN Gaming Hub !

(4) Restart Windows

(5) Download and install / update

Nvidia RTX3080 VBIOS

94.02.26.88.D8 / 94.02.42.80.FF Rev.A

4.4 MB

Jul 5, 2021

Download

NVIDIA GeForce Driver for VR

27.21.14.6230 Rev.C

844.5 MB

Apr 29, 2021

Download

(6) Restart Windows

(7) Download and install

OMEN Gaming Hub SDK Package

1.0.57 Rev.A

48.3 MB

May 4, 2022

Download

(8) Test again

(9) Please report your results

[asfort]

Nvidia RTX3080 VBIOS gives this error in image.

OMEN Gaming Hub SDK Package won't show the software after installing so I installed it from the store.

Still doesnt work

 

[ub6424]

---

@asfort wrote:

(1) Nvidia RTX3080 VBIOS gives this error in image.

(2) OMEN Gaming Hub SDK Package won't show the software after installing so I installed it from the store.

(3) Still doesnt work

---

Hello @asfort 

(1) VBIOS is official Update for RTX3080 from HP Software and Drivers. Software bug or undefined error -> ignore.

(2) Software bug

(3) Contact HP Support, a HP technican should take a deeper look ...

Kind regards

[ub6424]

Hello @asfort 

Let Omen do the update by following the instructions in this topic:

Mandatory update failure on Omen Gaming Hub

Kind regards

[asfort]

But it's a 3080Ti not a 3080