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‎08-05-2022 01:30 AM

HP Recommended
Product: HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B3AV)
Operating System: Microsoft Windows 11

i download and update the command center app, i have  pavillion  gaming laptop .i bought the laptop 2 month ago with command center functioning well then after the windows update this happens... I dont know what is the reason why this happening. 

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1 person had the same question
1 REPLY 1

‎08-05-2022 05:46 AM - edited ‎08-05-2022 05:46 AM

HP Recommended

Hello @singhaditya2763 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

(1) Uninstall OMEN Gaming Hub

 

(2) Update BIOS

HP Notebook System BIOS Update (AMD Processors)

F.21 Rev.A11.9 MBMar 30, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Install/Update

( Choose the right driver )

NVIDIA Graphics Driver

30.0.14.7141 Rev.G933.9 MBSep 10, 2021Download

or

AMD High-Definition Graphics Driver

27.20.21030.11000 Rev.H735.8 MBNov 18, 2021Download

 

(5) Reboot

(6) Install/Update

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download

 

(7) Reboot and test again ... 

(8) Please report your results

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