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Order Status "On Hold" nearing Estimated Delivery Date?

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HP Omen Obelisk 875-0034



I recently had my PC encounter an issue about BSOD's, and I filed a report, got the box and shipping label, and sent it back through FedEx, that was on 5/26/2020, and once it was recieved by HP, I got an estimated delivery date of 5/29/2020. It is currently 5/28/2020 and the order status has been put "On Hold". I've seen many stories about how customers don't recieve their items for many months after sending in their items and how the date keeps getting pushed back. I need my PC back, and I'm hoping I can get back my PC fixed soon.

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Welcome to the HP Support Community.


This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.


Please do check your inbox on the forums page for the private message.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!



Have a great day!

I am an HP Employee

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