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noopak
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Out of warranty

HP Recommended
HP 870-213w
Microsoft Windows 10 (64-bit)

I have a HP omen desktop that is now out of warranty.  However, I am starting to get graphical artifacts while playing games and a whirring coming sound from the tower.  Can I get a quote on how much it would cost for diagnosis and repair considering it is out of warranty?  I tried messaging customer support but they told me to just post a query here.

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old_geekster
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HP Recommended

@noopak , welcome to the forum.

 

Unfortunately, HP doesn't do repairs on their products after the warranty period.

 

It sounds to me like you may have a failing video card.  You can test this by removing the card and connecting your monitor to the Integrated Graphics on the back of the computer.  Here is a video that should help you remove the video card:

 

 

It is not the exact same model, but it is in the 870 series.

 

If you have further questions, please let me know.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!

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old_geekster
Level 16
Level 16
24,997 24,648 2,876 10,658
Message 2 of 2
Flag Post
HP Recommended

@noopak , welcome to the forum.

 

Unfortunately, HP doesn't do repairs on their products after the warranty period.

 

It sounds to me like you may have a failing video card.  You can test this by removing the card and connecting your monitor to the Integrated Graphics on the back of the computer.  Here is a video that should help you remove the video card:

 

 

It is not the exact same model, but it is in the 870 series.

 

If you have further questions, please let me know.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

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