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‎07-06-2020 07:07 PM

HP Recommended
Product: HP 870-213w
Operating System: Microsoft Windows 10 (64-bit)

I have a HP omen desktop that is now out of warranty.  However, I am starting to get graphical artifacts while playing games and a whirring coming sound from the tower.  Can I get a quote on how much it would cost for diagnosis and repair considering it is out of warranty?  I tried messaging customer support but they told me to just post a query here.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-06-2020 07:42 PM

HP Recommended

@noopak , welcome to the forum.

 

Unfortunately, HP doesn't do repairs on their products after the warranty period.

 

It sounds to me like you may have a failing video card.  You can test this by removing the card and connecting your monitor to the Integrated Graphics on the back of the computer.  Here is a video that should help you remove the video card:

 

 

It is not the exact same model, but it is in the 870 series.

 

If you have further questions, please let me know.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

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1 REPLY 1

‎07-06-2020 07:42 PM

HP Recommended

@noopak , welcome to the forum.

 

Unfortunately, HP doesn't do repairs on their products after the warranty period.

 

It sounds to me like you may have a failing video card.  You can test this by removing the card and connecting your monitor to the Integrated Graphics on the back of the computer.  Here is a video that should help you remove the video card:

 

 

It is not the exact same model, but it is in the 870 series.

 

If you have further questions, please let me know.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
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