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Mariangello
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Overheating/please help

OMEN 870-287nc
Microsoft Windows 10 (64-bit)

 

Good day all, 

 

I have problem with my gaming desktop OMEN 870-287nc, and problem is this-when I play some games, my fan starts to sound very loud, and my temperature of CPU rises up to 100c. My computer has stopped twice because he was overheated. When I am on the internet or I edit photos, the temperature is good. My OMEN is new, please can you help me, please?

 

Marian

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Overheating/please help

Hi @Mariangello,

 

Good Day. Thank you for taking an interest in the HP community. I understand that you require assistance regarding overheating issues with the computer while playing games. I will be really glad to assist you here.

 Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. 🙂

First off, to assist you better, I would require more information regarding this:

  • Did you update the bios and other drivers and check?
  • Does it happen when the charger is plugged in or on battery standby?

For a start please try these steps:

  • If it happens on battery standby, the battery does not have the firepower (wattage and amperage) to supply power for playing graphics intensive games.
  • Please play these games with the charger always connected.
  • If this is not the issue, Please update the bios, chipset, graphics, audio and network drivers from this link: http://hp.care/2t5v1WM and check if the issue is corrected. This should do the trick for you.
  • You could also do it by launching HP support assistant also.
  • If it continues please perform all the relevant steps from this link: http://hp.care/2t59X2v for overheating prevention.
  • Also please follow the prescribed steps from this document http://hp.care/2t5nB5N for HP Notebook PCs - Fan is Noisy and Spins Constantly.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

This should fix the issue if it is not hardware related. If it continues then please contact HP phone support to get the computer serviced via this link: http://hp.care/2moMFSc  Please select the country and follow the on-screen instructions to do it.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

DavidSMP
I am an HP Employee

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Mariangello
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Overheating/please help

 

Thank you David for your tips, and yes, I have updated BIOS and etc. through HP support assistant.. I only tried to change it in the power options-maximum processor state to 80... Computer does not overheat after I do that, but the processor is not running with full power. Maybe is the stock fan too weak for i7 processor?

 

Marian

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HP Support Agent
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Overheating/please help

Hi @Mariangello,

 

I reviewed the super quick response. Thanks for replying. You've been amazing to work with by displaying immaculate attitude, infinite patience and coupled with a profound technical expertise to resolve the overheating issue. Kudos to you for a job well done. 🙂 The stock fan is good for the actual CPU.as it has been tested by HP and optimizes the CPU's performance.

 

The new bios update may have tweaked the internal components of the motherboard and quietened down the CPU for optimal performance to prevent overheating issues and that could explain the CPU's current performance. The CPU works at maximum performance when it uses very high graphics intensive resources and games. Or very very large excel files or other imaging software like photoshop that uses a lot of computer resources. If you don't experience any frame rate drops while playing games and the CPU works seamlessly there, then there should be no cause for concerns.

 

Trust me I've done all I can to assist you by keeping your best interest in mind. You've been commendable and it has been an absolute privilege to share this platform with you. :)I genuinely hope the computer works great and stays healthy for a long time. 🙂

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this asAccepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

You take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

 

DavidSMP
I am an HP Employee

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Mariangello
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Overheating/please help

 

Thank you David,

so besides to updating drivers and lowering my i7 7700k CPU's power in the settings, there is no help anymore? Because my problem still persists. I do not want to limit the power of my processor through power options forever. Do I have to wait for the bios updates only?

 

Marian

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Mariangello
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Message 6 of 6
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Overheating/please help

Thank you David,

so besides to updating drivers and lowering my i7 7700k CPU's power in the settings, there is no help anymore? Because my problem still persists. I do not want to limit the power of my processor through power options forever. Do I have to wait for the bios updates only?

 

Marian

0 Kudos
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