• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎03-12-2022 02:17 AM

HP Recommended
Product: OMEN 30L Desktop PC GT13-1000a (207P6AV)
Operating System: Microsoft Windows 10 (64-bit)

PC crashes while the game is running (Elden Ring, Battlefield 2042).
The audio hangs, the fans start up fully and the entire PC restarts.

 

(the following was translated from german to english)

 

The following error is found in the event log - Windows logs - Application:

 

Error initializing SCEP certificate registration for WORKGROUP\DESKTOP-0EBC0DN$ via https://AMD-KeyId-578c545f796951421221a4a578acdb5f682f89c8.microsoftaik.azure.net/templates/Aik/scep:

GetCACaps

Method: GET(32ms)
Phase: GetCACaps
Failed to process server name or address 0x80072ee7 (WinHttp: 12007 ERROR_WINHTTP_NAME_NOT_RESOLVED).

 

Fixes already tried:

Windows Updates for W11
Game started in windowed and full screen
GPU Update
HP hardware diagnostics system and component tests
Bios update

Then complete reset and installation of Windows 10
Windows Updates for W10
GPU driver reinstalled
Windows memory diagnostics (RAM)
AMD Ryzen Master CPU stress test (incl. GPU and RAM)

 

Category:
4 REPLIES 4

‎03-12-2022 02:39 AM

HP Recommended

Hi

please identify the model

https://support.hp.com/us-en/product/omen-30l-desktop-pc-gt13-1000a/2100404772/model/2100404774/prod...

the computer, freezes, restarts, or any other sign, the user can no longer play, etc.
it is most often a problem of overheating, and or defective graphics card
check the temperatures, at rest, and in play

https://www.cpuid.com/softwares/hwmonitor.html
if the computer is still under warranty , contact the retailer and / or hp directly

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
Was this reply helpful? Yes No

‎03-12-2022 12:49 PM

HP Recommended

@R3sh1,

 

Let's first try to fix error 0x80072ee7: How to fix update error 0x80072ee7 on Windows 10, 8.1 and 7? - Auslogics blog.

 

Kind Regards,

 

NonSequitur777


Was this reply helpful? Yes No

‎03-12-2022 01:33 PM - edited ‎03-12-2022 01:35 PM

HP Recommended

I tried to install an older driver 511.65 for the gpu, but it still crashes with these errors.

R3sh1_0-1647117212804.png

 

 

Was this reply helpful? Yes No

‎03-12-2022 01:56 PM

HP Recommended
@Prométhée wrote:

Hi

please identify the model

https://support.hp.com/us-en/product/omen-30l-desktop-pc-gt13-1000a/2100404772/model/2100404774/prod...

the computer, freezes, restarts, or any other sign, the user can no longer play, etc.
it is most often a problem of overheating, and or defective graphics card
check the temperatures, at rest, and in play

https://www.cpuid.com/softwares/hwmonitor.html
if the computer is still under warranty , contact the retailer and / or hp directly

 

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.