PC delivered wasn't in factory sealed condition

[faz021]

Hi 

i bought a gaming desktop from HP few days ago which arrived today , when i opened the box the desktop wasn't in factory sealed condition , the sealed cover that the desktop was suppose to be in was ripped and was just placed on top of the desktop tower in the box and it looks like this pc was returned and resold or the box has been open by someone and put back 

i contacted hp and was trying to return the pc but instead they opened a investigation to find out what has happened and told me that its going to take few days for them to find out why that has happened which by then it will be past the date i can refund or exchange the item 

has this happened to anybody else ? 

can someone help me return this pc and get a new one which i actually paid for or get a refund please 

( there are more cuts than showed in the picture , looks like a old used plastic bag )

[Fanordi]

Hello, where are you buy this PC?? I think you need to contact your seller for an exchange.. 

[faz021]

Hi

thanks for your reply , i bought it from the hp online store uk .

[Fanordi]

So you can contact directly HP UK Store at this phone number: 0207 660 3859. 

[faz021]

i have contacted them , they said they will open an investigation compare the pictures i took to the ones they took in factory when they got it and get back to me but i dont want to wait just to hear they cant help me and i get stuck with a item im not happy about 

im going to try an call them on Monday and see if they accept to refund or exchange it for me again