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HP Recommended
OMEN by HP 40L Gaming Desktop PC GT21-0000a (3G5Y9AV)
Microsoft Windows 11

In event viewer it says Error The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xfffffffffffffd54, 0x0000000000000000, 0xfffff80348743fc0, 0x0000000000000002). A dump was saved in: C:\Windows\Minidump\101123-9781-01.dmp. Report Id: e0cbbe51-b72c-47f5-a953-d450229bc1c5.

 

As well as a critical error of The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

 

Anytime I play a game after about 10-20 mins the Pc will shut down and restart I have tried to change the power supply thinking it was a psu issue but the issue still persists

 

Any help would be greatly appreciated

2 REPLIES 2
HP Recommended

Based on the information you provided from the event viewer, it seems like your PC is experiencing a critical error with a bugcheck code 0x00000050. This error can be caused by various issues, such as hardware problems or driver conflicts. Since you've already tried changing the power supply and the issue still persists, here are a few steps to further diagnose and potentially resolve the problem:

  1. Check for Overheating: Overheating can cause your PC to shut down during gaming. Make sure your CPU and GPU temperatures are within safe limits. You can use monitoring tools like HWMonitor to check your temperatures. If they're too high, clean your PC, improve ventilation, or consider reapplying thermal paste.
  2. Update Graphics Drivers: Outdated or corrupted graphics drivers can lead to crashes. Ensure your GPU drivers are up to date. You can download the latest drivers from the official website of your GPU manufacturer (e.g., NVIDIA, AMD, or Intel).
  3. Check for Memory Issues: The bugcheck code 0x00000050 can also be related to memory problems. Run a Windows Memory Diagnostic test to check for memory issues.
  4. Run System File Checker (SFC): Use the built-in Windows utility called SFC to scan and repair corrupted system files. Open a Command Prompt as an administrator and run the command: sfc /scannow.
  5. Update Windows: Ensure that your Windows operating system is up to date with the latest updates and patches.
  6. Check for Malware: Run a full system scan with a reputable antivirus or anti-malware program to rule out any malware-related issues.
  7. Check for Faulty Hardware: If none of the above steps resolve the issue, it's possible that you have faulty hardware components. You may want to test your RAM and hard drive for issues. You can use tools like MemTest86 for RAM and CrystalDiskInfo for your hard drive.
  8. Check for Power Supply Wattage: Although you changed the power supply, it's worth verifying if it provides sufficient wattage to support your gaming hardware, as insufficient power can cause unexpected shutdowns.
  9. Monitor Event Viewer: Continue monitoring Event Viewer for any recurring errors or warnings, as these can provide more specific information on what's causing the crashes.
  10. Consider a Clean Windows Install: If all else fails, you might want to consider a clean reinstall of Windows to rule out any software-related issues.

Remember to back up your important data before attempting any major changes to your system. These steps should help you pinpoint and hopefully resolve the issue causing your PC to crash and restart while gaming dragon city mod apk an1 .

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