Please help me someone my pc is stuck on diagnose screen I tried the hot keys to reset my pc I click on reset and keep files it freezes I try to factory reset it tells me I'm unable to, I ran the extensive diagnostics test as well and everything passed so I dont know what to do from here! (I prefer to keep my files as i have just edited a video days worth of editing files will be gone, but if not possible saving my PC is key) thank you all for taking the time to read this please someone if they know get back to me ASAP 😞
What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.
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