Poor performance (single-core) on Omen 40L w/ i5-12400F CPU

[Orion93]

Sorry this is a bit long, but I want to provide as much information as possible. Brand new HP Omen 40L desktop with i5-12400F CPU, RTX 3060, & Windows 11. On any new PC, I run some simple benchmarks to see if it's performing roughly where I'd expect. With this one, in single-core tests, I'm seeing performance considerably below par. Online reviews of the 12400F CPU show it should score in the 680 - 710 range in the CPU-Z single-core benchmark, and about 1720 on the Cinebench R23 single core test. I'm only getting scores in the range of 620-640 points on CPU-Z, about 10% below what I expected. Similarly, in R23, I'm scoring about 1560-- which happens to also be about 10% below the benchmark results the i5-12400F gets in online tests by other users. (Note: these are not benchmarks of overclocked systems, just running at Intel's stock boost & power settings.) 

I have my Omen set to PERFORMANCE mode with TURBO cooling in Gaming Hub, so nothing should be holding me back. I also disabled (temporarily) my antivirus to make sure that was not affecting the benchmarks. Nothing significant is running in the background. Thermals don't seem to be a problem, my CPU temps are very cool (60s) even at max load.

When I use monitoring tools like HWINFO and Core Temp, it looks like none of my individual cores boost past the "all-core" max speed of 3.99 ghz, even in a single-threaded load. In single-core tests, this CPU is supposed to boost up to 4.4 ghz (on one core). If HP is keeping the single-core max capped at ~3.99 ghz, instead of letting boost go to 4.4, that explains why my single-core performance is low by 10%. But the Intel spec for this CPU, single core turbo boost, is 4.4 ghz. I don't want to overclock, but I DO want to get the standard single-core boost to 4.4, which is what I expected when I bought this system.

In multicore benchmarks, I'm getting results that are about what they "should" be, relative to other users and online reviews of the i5-12400F. The issue is just with the single-core performance. My suspicion is that something is not letting individual cores boost above 3.99 ghz. Can anyone with a similar Omen system with (i5-12400 or 12400F) let me know what kind of benchmarks you get, especially single-core?  Is it normal for Omen systems running Intel CPU to not achieve full turbo boost?  I'm really bummed if this PC is configured in a way that keeps the CPU from  meeting Intel's own performance spec of 4.4 peak boost.

Thanks in advance for any information or feedback.

[Nirvana_95]

Hi @Orion93

Welcome to the HP Support Community. Thanks for contacting us.

May I know from when are you facing this issue?

Also, please tell me where and which application/website are you using to track this information.

Please update all the drivers of your system and check the functionality. Here is a link that will help: https://support.hp.com/us-en/drivers 

Hope this helps! Keep me posted. 

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