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09-22-2022 04:40 PM
Hello everybody I got this beast sinve 2 years and I love it.
I did some facultative updates and one of them wa a bios update..
I think that I have already done the bios update via the HP app.
So the desktop update once again and then crash…
After that I head 8 beep and a page that told me that the bios is corrupted…
i tried multiple times to restart the bios with the key combination to recover with my flash storage without success..
If you guys can help me 😓
09-22-2022 08:42 PM - last edited on 09-23-2022 09:09 AM by Ric_ob
I have had the same exact issue, check my profile for more steps you can take.
Unfortunately I fear my motherboard is broken beyond repair, I hope yours can be recovered, but the fact it cant with either the key combination or the flash storage recovery might mean you are at the exact same step as me: waiting for HP to send you a replacement motherboard.
09-23-2022 11:49 AM
Try to talk to a Local HP support agent, preferably one on the phone & make sure you still have warranty.
If none of these recovery methods work, there is a very high likelihood that the motherboard will have to be replaced.
After two days I got contacted by my local support agent, and because I have on-site repair there is a chance it will get fixed (by replacing the motherboard).
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