• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎08-02-2020 02:51 PM

HP Recommended
Product: Pavilion 510p009
Operating System: Microsoft Windows 10 (64-bit)

I currently have 12 G of RAM in my computer (1x8G and 1x4G) and want to upgrade to 16, which according to the product specs should be possible.  I bought  a Corsair Vengeance 16G upgrade kit (2x8GB, 2133mHz, DDR4) and when I install it, the computer won't boot up.

Any suggestions? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-05-2020 05:54 AM

HP Recommended

So as it turns out, I received defective RAM.  Found the component test during startup.  Got 16GB of RAM made by Kingston, and everything works as it should.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎08-02-2020 05:00 PM - edited ‎08-02-2020 05:04 PM

HP Recommended

@1969axeman , welcome to the forum.

 

The first thing to try is clearing the CMOS.  Here is the Motherboard Specifications page:  https://support.hp.com/us-en/product/hp-pavilion-510-p000-desktop-pc-series/10734566/model/11955307/...

 

You can find the instructions on clearing the CMOS in the section titled "I/O Ports and Jumpers/"Jumpers".  The CMOS is a chip that stores the settings for the BIOS.

 

If this doesn't solve your problem, you may want to update the BIOS:  https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-510-p000-desktop-pc-series/10...

 

Make certain to follow the instructions carefully.

 

Last, you should contact Crucial's Tech Support to see if they can help you.  They are the experts on their products and should know if their memory is compatible with your HP motherboard.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No

‎08-05-2020 05:54 AM

HP Recommended

So as it turns out, I received defective RAM.  Found the component test during startup.  Got 16GB of RAM made by Kingston, and everything works as it should.

Was this reply helpful? Yes No

‎08-05-2020 11:32 AM

HP Recommended

@1969axeman, thank you for the update on your situation.  I am glad that your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.