cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
2 1 1 1
Message 1 of 4
275
Flag Post

Solved!

RAM upgrade

HP Recommended
Pavilion 510p009
Microsoft Windows 10 (64-bit)

I currently have 12 G of RAM in my computer (1x8G and 1x4G) and want to upgrade to 16, which according to the product specs should be possible.  I bought  a Corsair Vengeance 16G upgrade kit (2x8GB, 2133mHz, DDR4) and when I install it, the computer won't boot up.

Any suggestions? 

3 REPLIES 3
Highlighted
Level 15
Level 15
23,171 22,836 2,643 9,084
Message 2 of 4
Flag Post
HP Recommended

@1969axeman , welcome to the forum.

 

The first thing to try is clearing the CMOS.  Here is the Motherboard Specifications page:  https://support.hp.com/us-en/product/hp-pavilion-510-p000-desktop-pc-series/10734566/model/11955307/...

 

You can find the instructions on clearing the CMOS in the section titled "I/O Ports and Jumpers/"Jumpers".  The CMOS is a chip that stores the settings for the BIOS.

 

If this doesn't solve your problem, you may want to update the BIOS:  https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-510-p000-desktop-pc-series/10...

 

Make certain to follow the instructions carefully.

 

Last, you should contact Crucial's Tech Support to see if they can help you.  They are the experts on their products and should know if their memory is compatible with your HP motherboard.






Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; MSI GH70 Immerse LED Headset; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7855 AIO

HP Photosmart 7520 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.


Reply
0 Kudos
Highlighted
Author
Level 1
2 1 1 1
Message 3 of 4
Flag Post
HP Recommended

So as it turns out, I received defective RAM.  Found the component test during startup.  Got 16GB of RAM made by Kingston, and everything works as it should.

Highlighted
Level 15
Level 15
23,171 22,836 2,643 9,084
Message 4 of 4
Flag Post
HP Recommended

@1969axeman, thank you for the update on your situation.  I am glad that your problem is solved.






Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; MSI GH70 Immerse LED Headset; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7855 AIO

HP Photosmart 7520 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.


Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation