RGB won't change in my PC anymore

[watermusicII]

I got my Omen 40L about 2 weeks ago. The Omen Hub in terms of lighting control worked fine, I could change the RGB colors and pattern easily. Today I noticed the computer booted up with all white RGB, and white wasn't what I set the RGB to be on prior today. I go to the lighting section in the Omen Hub and no matter what color I pick and apply, the RGB stays white. The Omen Light Studio also can't change the RGB colors anymore. Both apps recognize my pc and there are no updates that need to be done that I'm aware of. 

[Raj_05]

Hi @watermusicII,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If the RGB lighting on your OMEN By HP 40L Gaming Desktop PC is not changing as expected, there are several troubleshooting steps you can take to resolve the issue.

• Check Software Control: RGB lighting on gaming desktops is often controlled through software provided by the manufacturer. Make sure you have the appropriate software installed on your PC for controlling the RGB lighting. In the case of OMEN by HP, you might need the OMEN Command Center software.
• Update Software: Ensure that your RGB control software is up to date. Manufacturers frequently release updates to fix bugs and improve compatibility. Visit the HP website and download the latest version of the OMEN Command Center if necessary.
• Restart the PC: Sometimes, a simple restart of your computer can resolve software-related issues, including problems with RGB lighting.
• Check RGB Connections: Ensure that all RGB cables and connections inside your PC are properly seated. Loose connections can prevent the RGB lighting from functioning correctly.
• Check for Hardware Issues: If your RGB lighting is controlled through a separate RGB controller or hub, make sure it is receiving power and functioning properly. Check if there are any loose connections or damaged components.
• Check for Compatibility: Some RGB components or peripherals may not be fully compatible with your system. Make sure that all components, including RGB fans, RAM modules, and other RGB devices, are compatible with your motherboard and the RGB control software you are using.
• Customization Settings: Check the RGB customization settings in your control software. Make sure you are selecting the appropriate lighting effects and colors.
• Reinstall Software: If you suspect that the RGB control software is causing the issue, try uninstalling it and then reinstalling it.
• Update Drivers: Ensure that your motherboard and graphics card drivers are up to date. Outdated drivers can sometimes cause compatibility issues with RGB control software.
• Check for conflicts: Sometimes, other software or utilities running on your PC can conflict with RGB control software. Try disabling or closing unnecessary background applications to see if it makes a difference.
• Check for Firmware Updates: Check if there are any firmware updates available for your RGB components (e.g., RGB fans or RGB strips). Manufacturers may release firmware updates to improve functionality.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support 

[SYLee1071]

Hi, There is new OMEN Software and SDK package on line, please follow steps below to update/install:

- Please go to Microsoft Store to update your all OMEN Software, including “OMEN Gaming Hub”, “OMEN Light Studio” or “OMEN Oasis” to the latest.

- Please execute Windows Update to latest version and all optional updates (especially to install “Realtek - Net - xx.xx.xxx.xxxx” and “HP Inc. - SoftwareComponent - x.xx.xxxx.x”), then restart.

- Please delete the file ‘OMENCC_SDK_Pack.log’ under this path ‘C:\System.sav\Logs\’.

- New SDK is uploaded. Please install this package: https://s3.us-west-1.amazonaws.com/hpcps.support.doc/OMEN/SDK/OMEN_Gaming_Hub_SDK.exe