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‎12-21-2022 09:03 AM

HP Recommended
Product: OMEN by HP 45L Gaming Desktop PC GT22-0000i (393C5AV)
Operating System: Microsoft Windows 11

My Omen 45L has to be sent to HP for a repair. Question is: do I have to send the power cable as well or only the desktop pc? RMA packing instructions are not clear when it comes to the power cable. Thank you for your help. 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-21-2022 10:30 AM - edited ‎12-21-2022 10:33 AM

HP Recommended

Hi

sorry I don't know if it will depend on the country, or if it has changed
try contacting them again
when I sent my HP computer, I was told to return only the tower, no keyboard / mouse, no cable
the risk is that you won't get it back, if sent and you shouldn't!

 

I don't have time to review, but it seems to me that they talk about it here

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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1 REPLY 1

‎12-21-2022 10:30 AM - edited ‎12-21-2022 10:33 AM

HP Recommended

Hi

sorry I don't know if it will depend on the country, or if it has changed
try contacting them again
when I sent my HP computer, I was told to return only the tower, no keyboard / mouse, no cable
the risk is that you won't get it back, if sent and you shouldn't!

 

I don't have time to review, but it seems to me that they talk about it here

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
1 person found this reply helpful
Was this reply helpful? Yes No
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