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Ralink RT5390R 802.11bgn WiFi Adapter

HP Recommended
HP Envy h8-1549
Microsoft Windows 10 (64-bit)

Hello everyone,


I'm having a hard time connecting to the 2.4 GHz band wireless network that my new ISP just set up.
In the past I was on a wired connection and experiencing no issues. I tried many workarounds and drivers to no avail.
Including resetting winsock and TCP/IP.

What happens is I see a weak signal (under 1 bar, usually only the dot) or no signal at all. And then if I attempt to connect it will give me the message unable to connect to this network. It fails after entering the password.


What's suspicious is that every other device gets a better signal and can actually connect. This is on W10 on a h8-1549.

So what's up, HP community?


Edit: driver version

Level 21
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I'm surprised that card is still working on W10 for you.


Usually it completely disappears from the device manager.


How many antenna cables are connected to it?


If there are two, I will give you a recommendation for a better dual band wifi AC card with Bluetooth.


If your PC only has one antenna cable connected to the Ralink wifi card, then I recommend you purchase an external dual band USB wifi adapter.


See this discussion...

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Level 12
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Welcome to the forum.

I am not a HP employee.


Your PC is over six years old.


Buy a USB dual band wireless dongle. Or get a PCIe WIFI card.



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