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HP Recommended

Ralink RT5390R 802.11bgn WiFi Adapter

HP Envy h8-1549
Microsoft Windows 10 (64-bit)

Hello everyone,


I'm having a hard time connecting to the 2.4 GHz band wireless network that my new ISP just set up.
In the past I was on a wired connection and experiencing no issues. I tried many workarounds and drivers to no avail.
Including resetting winsock and TCP/IP.

What happens is I see a weak signal (under 1 bar, usually only the dot) or no signal at all. And then if I attempt to connect it will give me the message unable to connect to this network. It fails after entering the password.


What's suspicious is that every other device gets a better signal and can actually connect. This is on W10 on a h8-1549.

So what's up, HP community?


Edit: driver version

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Message 2 of 3
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HP Recommended

Ralink RT5390R 802.11bgn WiFi Adapter



I'm surprised that card is still working on W10 for you.


Usually it completely disappears from the device manager.


How many antenna cables are connected to it?


If there are two, I will give you a recommendation for a better dual band wifi AC card with Bluetooth.


If your PC only has one antenna cable connected to the Ralink wifi card, then I recommend you purchase an external dual band USB wifi adapter.


See this discussion...

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Level 12
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Message 3 of 3
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HP Recommended

Ralink RT5390R 802.11bgn WiFi Adapter


Welcome to the forum.

I am not a HP employee.


Your PC is over six years old.


Buy a USB dual band wireless dongle. Or get a PCIe WIFI card.



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