Ram running slow

[Alex1070]

My ram is capped to run at  2667 when it has a posted speed of 3200 and i dont knkw how to fix it

[Nal_NR]

Hi @Alex1070,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your RAM is running at a lower speed than its advertised maximum on your Victus By HP 15L Gaming Desktop PC (TG02-0000i), it could be due to several reasons related to BIOS settings, compatibility issues, or system configurations. Here’s how you can troubleshoot and potentially fix this issue:

1. Check BIOS Settings

Access BIOS/UEFI:

• Restart your computer and enter BIOS/UEFI by pressing the required key during startup (typically Esc, F2, F10, Del, or F12 depending on your motherboard).

Navigate to Memory Settings:

• Look for options related to memory or RAM settings. This can vary by manufacturer, but it might be under an advanced settings section.

Enable XMP/DOCP Profile:

• Find the XMP (Extreme Memory Profile) or DOCP (Direct Overclock Profile) setting.
• Select the profile that corresponds to the advertised speed of your RAM (in your case, 3200MHz).
• Save changes and exit BIOS/UEFI.

2. Update BIOS/UEFI

1. Check for Updates:
   • Visit the HP support website for your specific model.
   • Download and install the latest BIOS/UEFI firmware update if available.
   • BIOS updates sometimes include improvements in memory compatibility and performance.

3. Ensure RAM Compatibility

1. Check Motherboard Compatibility:
   • Ensure that your motherboard supports the RAM speed you are trying to achieve (3200MHz).
   • Refer to the motherboard’s manual or specifications on the manufacturer’s website.

4. Physical Installation Check

1. Re-seat RAM Modules:
   • Power off your computer.
   • Open the case and ensure that the RAM modules are properly seated in their slots.
   • Sometimes, poor connections can affect performance.

Important Considerations

• Stability: While increasing RAM speed can improve performance, ensure your system remains stable under load.
• Compatibility: Verify that your RAM modules are compatible with your motherboard and processor.
• Warranty: Check if adjusting settings like XMP/DOCP affects your warranty.

By following these steps, you should be able to troubleshoot and potentially resolve the issue of your RAM being capped at a lower speed than advertised on your Victus By HP 15L Gaming Desktop PC. If you're unsure about making changes in BIOS/UEFI, consulting HP phone support is advisable for more details.

Hope this helps! Keep me posted for further assistance

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