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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN by HP 45L Gaming Desktop PC GT22-1000i (6C1R8AV)

Hello HP Community,

 

I have an Omen 45L desktop with only one external devices which is a scarlett audio interface. After a few weeks after acquiring the Desktop, I started getting black screens during gaming. The screen goes randomly black and fan go full speed. Sometines also i would have audio stutter /crackling before the crash. The only option is to restart the PC. Frequency of these issues is increasing: it appears in every game now after a few minutes, can happen now while watching youtube. I tried every  solution out there and nothing works. My bios and all drivers up to date. This is really annoying for such an expensive machine: a gaming PC on which you cannot play game !

 

Is there a way to fix this ?

 

Thanks a lot.

 

 

 

3 REPLIES 3
HP Recommended

Hi @fv732,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I'm sorry to hear you're having trouble with your Omen 45L desktop. Random black screens, full-speed fans, and audio stuttering can be quite frustrating, especially with a high-end gaming PC. Here are some detailed troubleshooting steps to address these issues:

**1. Check Hardware Connections

  • Power Off: Shut down your PC and unplug it from the power source.
  • Open Case: Carefully open the case.
  • Reseat RAM: Remove and reinsert the RAM modules. Ensure they are firmly seated in their slots.
  • Check GPU: Ensure the graphics card is properly seated and connected. Remove and reseat it if necessary.
  • Check Cables: Ensure all internal cables are securely connected, including those from the PSU (Power Supply Unit) to the motherboard and GPU.

**2. Update or Reinstall Drivers

  • Download Latest Drivers: Visit the GPU manufacturer’s website (NVIDIA or AMD) to download the latest drivers.
  • Clean Install: Use tools like DDU (Display Driver Uninstaller) to completely remove old drivers before installing the new ones.
  • Download Latest Drivers: Check for updates for other critical drivers (chipset, audio, etc.) via the HP Support website or the component ' sites.

**3. Check for Overheating

  • Use Monitoring Software: Tools like HWMonitor or MSI Afterburner can help you keep track of CPU and GPU temperatures.
  • Ensure Proper Cooling: Check that all fans are working properly and that there is no dust buildup blocking airflow.
  • Dust Off Components: Use compressed air to clean out dust from fans, vents, and heatsinks.

**4. Test Hardware Components

  • Use Windows Memory Diagnostic: Search for “Windows Memory Diagnostic” in the Start menu and run the test.
  • Use MemTest86: For a more thorough check, use MemTest86 to test your RAM for errors.
  • Run Stress Tests: Use software like FurMark to stress test your GPU and check for stability issues.
  • Check SSD/HDD Health: Use tools like CrystalDiskInfo to check the health of your storage devices.

**5. Check for Software Conflicts

  • If you have overclocked any components (CPU, GPU, RAM), revert them to their default settings.
  • Check for Conflicts: Uninstall any recently installed software or drivers that might be causing conflicts.

**6. BIOS Settings and Update

  • Visit HP Support: Check if there is a newer BIOS version available for your Omen 45L and follow the instructions to update it.
  • Enter BIOS: Restart your PC and enter BIOS setup (usually by pressing F2, F10, DEL, or ESC during boot).
  • Load Default Settings: Find the option to load default settings or optimized defaults.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

 

Rachel571
I am an HP Employee

HP Recommended

I bought a refurbished model with a 4090 and have the same exact issues as you. 

HP Recommended

I have the same issue with 4090, wath is wrong with this device ? 

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