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- HP Community
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- Gaming Desktops
- Random crashes; Event-ID:13; source: nvlddmkm

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02-08-2021 10:29 AM
Like I mentioned in the title, I have problems with random game crashes. I´m sorry in advance for any mistakes, but I decided to write as a German in American forums, as I hope to get more help here. Normally my games are freezing and then crashing to the desktop.
This is the error code shown in the event manager after my game crashed:
Protocol name: System
Source: nvlddmkm
Date: 02/08/2021 14:23:39
Event ID: 13
Task category:None
Level: Error
Keywords:Classic
User: Not applicable
Computer: ---------
Description:
The description for event ID "13" from source "nvlddmkm" was not found. Either the component that raises this event is not installed on the local computer, or the installation is corrupted. You can install or repair the component on the local computer.
If the event occurred on another computer, the display information had to be saved with the event.
The following information was saved with the event:
\Device\Video3
Graphics Exception: ISR 0x404490=0x80000001
The message resource exists, but the message was not found in the message table
Event XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="nvlddmkm" />
<EventID Qualifiers="49322">13</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-02-08T13:23:39.8182555Z" />
<EventRecordID>1887</ EventRecordID>
<Correlation>
<Execution ProcessID="4" ThreadID="10708" />
<Channel>System</Channel>
<Computer>---------<//Computer>
<security>
</system>
<EventData>
<Data>\Device\Video3</Data>
<Data>Graphics Exception: ESR 0x404490=0x80000001</Data>
<Binary>0000000002003000000000000D00AAC0000000000000000000000000000000000000000000000000</Binary>
</EventData>
Thank you all in advance.
Noah
02-08-2021 10:43 AM
Hello
obviously you have a problem with the video card and its driver
Try reinstalling or updating the graphics driver
If this does not solve the problem it is possible that the card is defective
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02-08-2021 10:44 AM
Hi, Noah:
See if any of the suggestions at the link below are of help to you...
5 Easy Ways to Fix the nvlddmkm.sys Error in Windows 10 (muo.com)
The latest Nvidia GTX1080 graphics driver (January 26, 2021) can be found at the link below...
NVIDIA DRIVERS GeForce Game Ready Driver WHQL
02-08-2021 11:50 AM
OK, thanks @Paul_Tikkanen
but since there may be a problem, although I regularly use NVIDIA drivers.
It is best to use the HP drivers first !
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02-09-2021 09:47 AM
Ok, but what versions do you have exactly?
driver, and windows?
carry out the tests to verify if there is not a material problem
HP PCs - Testing for Hardware Failures | HP® Customer Support
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