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‎03-05-2019 04:49 PM

HP Recommended
Product: OMEN by HP Desktop PC 880-p1xx
Operating System: Microsoft Windows 10 (64-bit)

My windows 10 is up to date and I had recently updated my driver/all other components of my desktop.. thinking oh?.. That probably fixed it but after 1 or 2 the random freezing came back again... I have no idea what the problem is anymore and I have tried so many solutions online dealing with windows 10 and even omen desktops... I'm so lost on why my desktop is randomly freezing for no reason.. 

27 REPLIES 27

‎03-05-2019 06:18 PM

HP Recommended

How old is the unit ? I would check to see if the HDD has errors on it. The next thing would be do a clean install of windows 

HP OMEN 7700 I7 1070 gtx
MSI GT73VRE TITAN
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‎03-05-2019 06:21 PM

HP Recommended

I had my desktop since August of 2018 so I don't think it should be that old.. How would I check the HDD?

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‎03-05-2019 06:28 PM

HP Recommended

Right click on c drive go properties go tools 

HP OMEN 7700 I7 1070 gtx
MSI GT73VRE TITAN
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‎03-05-2019 07:13 PM

HP Recommended

The error checking came out with no error unless you were telling me to optimize and defragment my drive.... eror.png

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‎03-05-2019 08:19 PM

HP Recommended

search in cortana event viewer and find the times it has frooze and see what it says 

HP OMEN 7700 I7 1070 gtx
MSI GT73VRE TITAN
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‎03-05-2019 08:22 PM

HP Recommended

The thing is in the event viewer.. there is nothing happening when it freezes.. like no error or warning messages.. The only error message I really get are from the disturbedCOM.. Unless that is causing the random freezing? but the timing of the error messages don't follow up with the random freezes.. 

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‎03-05-2019 08:25 PM

HP Recommended

Try running a pass of memtest https://www.memtest86.com/

HP OMEN 7700 I7 1070 gtx
MSI GT73VRE TITAN
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‎03-05-2019 08:34 PM

HP Recommended

I ran the memory diagnostic tool in windows 10 not too long ago and it didn't came out with any problems.. (Pretty much memtest86 is similar and I have no idea how to run it after unzipping it..) 

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‎03-05-2019 08:36 PM

HP Recommended

If you dont have alot of stuff on your hdd then try reformatting

HP OMEN 7700 I7 1070 gtx
MSI GT73VRE TITAN
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