Random restarts while playing certain games

[Voksor]

My Omen 30L (GT13-1xxx) randomly restarts when playing certain games. The restart will occur at random points, sometimes the game will run for 30 seconds before black screen and restart, but can sometimes last up to several if not dozens of minutes before restarting.  Changing the in-game settings still produces restarts. 

GPU/CPU temperatures do not exceed 70C.  I have updated to the latest BIOS. I have all the latest graphics and windows drivers. I have changed the system RAM (which I tried running on both auto & XMP profiles - no difference) and added an M.2 SSD; otherwise, the system is stock. 

Product:

38T60AV

Edit: I also have some random micro-stuttering during normal operation - web browsing, in apps, etc. Even moving my mouse cursor across the desktop will show some intermittent stuttering. Not sure if the issues are related.

[Bill_To]

Hi

You should remove the serial number in your post.

You have done a lot of good troubleshooting steps.

Does the auto RAM setting run the RAM at non XMP speed? Not familiar with the RAM auto setting and where you are changing this parameter (Gaming Hub?).

I would say you either have: a graphics card problem, a power supply problem or a MB problem if existing RAM modules are okay.

You may have an AMD system with no CPU integrated graphics. You would have try a different graphics to check the factory card.

Try a different stick of compatible RAM or try one stick of factory RAM at a time in each memory slot to eliminate faulty RAM modules, a possible memory controller problem (this would indicate a CPU problem), or a memory slot problem.

[Voksor]

Thanks for the heads up.

The RAM setting autos to an "auto", non-XMP setting in BIOS - I have to manually change it in BIOS to run at XMP speeds.

How would the existence of integrated graphics affect me if the dedicated card is responsible for running the graphics during games?

Unfortunately, I do not have access to another GPU to test the if my current GPU is the issue. I can replace the RAM with the standard stick. 

Any idea if people had issues with the 3080s and/or these PSUs or MBs? 

[Bill_To]

Hi

My pleasure.

I would definitely try the factory RAM if you upgraded the memory. 

You could test system stability when surfing the web and other non-gaming use with integrated graphics if the CPU supports integrated graphics. 

What CPU do you have? It looks like you have a Ryzen 5000x series CPU- no integrated graphics on these CPUs.

Sorry, I don't have any knowledge of systemic 3080, MB, or PSU issues for your PC.

[Voksor]

Good point, I have the 5600x - never considered integrated graphics being a constraint on performance with a 3080. I will test with factory RAM and update.

[Bill_To]

Hi @Voksor 

Removing the 3080 to use integrated graphics and continuing to experience unstable operation when doing daily, non gaming tasks, would suggest the 3080 is okay. But also means you have a different hardware problem.

You would have to install a different discrete graphics card to check this. The 5600x does not have integrated graphics.